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Wifi connection problem

Posts: 31
Registered: ‎07-06-2013

Wifi connection problem

Hi, I have a friend staying long term whose Sony Experia won't connect to Wifi using my Plusnet/Thomson router (when he's in bed - he's recovering from an operation!), yet it will connect using the TP LInk range extender when he's in the lounge. He always gets the message authentication problems on his phone when he tries to connect.  Does anyone know how to get this fixed?  I don't have a problem with my smart phone, although mine's a Nokia...
Yours, confused as always,
Plusnet Help Team
Plusnet Help Team
Posts: 13,731
Thanks: 266
Fixes: 76
Registered: ‎27-04-2007

Re: Wifi connection problem

Hi  jeanners49,
Does there phone give any idea what the issue is? i.e is it seeing the router in range or not? or is it maybe failing authentication?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team