Showing results for 
Search instead for 
Did you mean: 

Wifi connection dropping

Posts: 1
Registered: ‎13-10-2020

Wifi connection dropping

Throughout the day our wifi just drops off, but devices say we are still connected to the wifi, there is just no internet. We’ve tried replugging the router into the wall but nothing has changed, and the wifi and internet lights either flash or the internet light goes out altogether. We can’t get through to plus-net via the phone or Twitter.

Any ideas?
Seasoned Pro
Posts: 568
Thanks: 112
Fixes: 23
Registered: ‎28-09-2020

Re: Wifi connection dropping

Is your router plugged into the master telephone socket? Try using the test socket:

If there’s still an issue try reporting a fault by going to

This will create a fault ticket and get you into the queue for Plusnet to investigate further.