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Wifi connected but internet keeps dropping

Henk1
Newbie
Posts: 1
Registered: 15-10-2017

Wifi connected but internet keeps dropping

Hi all,
I have a weird problem that I hope you can help with. Our devices connect to our router but frequently aren't able to load websites or stream content. The PS4 has a wired connection, and that seem to always work well. Location, time of day, etc seems to have little to no impact on whether the wifi works or not.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,170
Thanks: 866
Fixes: 212
Registered: 21-04-2017

Re: Wifi connected but internet keeps dropping

Hi there,

If your connection is fine wired to the router, I'd recommend changing the WiFi channel in your router settings to see if that helps improve things. The process of doing this will vary depending on type of router you have.

The guide here should explain in a bit more detail.

Our router setup guides here may also be of handy help too.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team