WiFi but no internet access
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- WiFi but no internet access
WiFi but no internet access
27-06-2020 9:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've lost connection to internet from all devices for 24 hours. WiFi connection is there and blue light on router. Tried quick fixes and resetting, internet returned for 5 mins then left again.
Please can I have some help?
Francesca
Re: WiFi but no internet access
28-06-2020 7:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
to router's other frequency.
Secondly d/load a free wifi analyser programme; scan and see which channels most in use in your locale;
use the least used.
Re: WiFi but no internet access
30-06-2020 9:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @flewis2689 and I'm sorry to hear you're having connection issues as of recent.
I can see from looking at your connection graph below that there certainly looks to be something out of place somewhere and when testing your line we are picking up an external fault which very well could be behind the loss of connection and intermittent drops seen.
I have raised the fault up with our suppliers who have given us the standard 2 working day turn around time and estimated response time of 02/07/20 by 23:59. Keeping in mind this is the very latest a engineer would be out to investigate the issue and it could be resolved sooner. I've raised a fault ticket on your account and placed it on hold until the morning of 03/07/20 so our faults team can check to see if your issue has been resolved.
The fault I've raised can be seen here.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page