Wi-Fi says connected
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- Plusnet Community
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- Forum
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- Help with my Plusnet services
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- Broadband
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- Wi-Fi says connected
01-08-2022 8:33 PM
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![Huh Huh](/html/@E2297E1574AC8AB2FE5882A8865382BF/images/emoticons/huh.gif)
Fixed! Go to the fix.
Re: Wi-Fi says connected
01-08-2022 8:41 PM
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@scottW123 Welcome to the forums. Are you a new customer, and if so, when did you connect the Hub?
Re: Wi-Fi says connected
01-08-2022 8:42 PM
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Re: Wi-Fi says connected
01-08-2022 8:44 PM
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Ah - so next question - when did you lose connection, and is there any noise on the landline phone?
Re: Wi-Fi says connected
01-08-2022 8:45 PM
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01-08-2022 8:49 PM
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Ah, OK again. 😉
If you can, please post a screenshot of your Hubs Information page, deleting any personal information, but please confirm the username is yours, and not 'setup@plusdsl.net'
Re: Wi-Fi says connected
01-08-2022 8:54 PM
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Re: Wi-Fi says connected
01-08-2022 9:09 PM
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In that case, Scott, it sounds like you will need to contact PN after 0800 tomorrow.
To post a screenshot, take the picture, save it somewhere you can remember, then reply again. If you are using a 4G connection to post this, the mobile site is a little limited, so request the 'desktop site', and at the top of the reply box you will see a 'mountain' icon third from right, click that and follow the instructions.
Re: Wi-Fi says connected
01-08-2022 9:12 PM
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Re: Wi-Fi says connected
01-08-2022 9:20 PM
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Good - keep your eye on it - it was probably a local BT/OR network issue, but if you have more problems, just reply back on this topic.
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