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Wi-Fi problems with 582n and Apple iPad / iPod Touch

johnst73uk
Newbie
Posts: 2
Registered: 13-05-2013

Wi-Fi problems with 582n and Apple iPad / iPod Touch

Hi,
I have recently upgraded my router to a TG582n.  I used to have a TG585.  I am having problems with the wi-fi on the new router, particularly whilst it is talking to an iPad 4 and an iPod Touch (3rd gen), although our Dell Inspiron, PS3 and Kindle are not exactly happy either.  The signal strength is good, but the authentication keeps failing.  The Event Logs simply say "can't get authorized", which is not helpful.
Are there any stats pages I can look at?
I have FW version 8.4.4.J.  Is there a more recent version that might help?
Thanks,
John
4 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Wi-Fi problems with 582n and Apple iPad / iPod Touch

Hi there,
Welcome to our community forums.
Apologies for the delayed reposnse, you can upgrade your router firmware at http://products.plus-payh.co.uk/firmware/
Let me know if that helps.
johnst73uk
Newbie
Posts: 2
Registered: 13-05-2013

Re: Wi-Fi problems with 582n and Apple iPad / iPod Touch

Hi Chris,
The upgrade solved the problem.  The Wi-Fi is now much more reliable and much, much faster.
Thanks,
John
Superuser
Superuser
Posts: 12,225
Thanks: 3,530
Fixes: 22
Registered: 22-08-2007

Re: Wi-Fi problems with 582n and Apple iPad / iPod Touch

Chris,
Does your response imply that 10.2.2.B is now approved for general use?
Thanks,
Kevin
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Wi-Fi problems with 582n and Apple iPad / iPod Touch

That's correct Smiley