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Wi-Fi dropping in and out multiple times a day

JRST91
Newbie
Posts: 4
Registered: ‎25-08-2021

Wi-Fi dropping in and out multiple times a day

My router seems to drop signal 2 or 3 times a day. Sounds insignificant but is incredibly annoying when streaming a game or TV show and it cuts out. Then have to reset it and wait for it to reboot. Any ideas how to fix this or what is wrong?
6 REPLIES 6
Mr_Paul
Seasoned Pro
Posts: 566
Thanks: 193
Fixes: 11
Registered: ‎07-06-2022

Re: Wi-Fi dropping in and out multiple times a day

@JRST91 

To clarify, are you saying that the WiFi signal drops out regularly, or the broadband service?

When this happens, does the light on the router change colour, (to what)?

JRST91
Newbie
Posts: 4
Registered: ‎25-08-2021

Re: Wi-Fi dropping in and out multiple times a day

It goes red and then reconnects after a while.
James30
Plusnet Help Team
Plusnet Help Team
Posts: 408
Thanks: 141
Fixes: 25
Registered: ‎19-04-2023

Re: Wi-Fi dropping in and out multiple times a day

@JRST91  - Hi, I've ran a few tests here and although I'm not seeing a concerning amount a drops (We're looking for more than 3 in 24 hours), I am seeing that the sync rate of your connection is lower than estimated by quite a lot though indicating that you have an issue either internally or external to the property that once fixed could reduce the drops.

 

Is your router connected to the main phone socket with the original short dsl cable or are you using a long DSL extension cable? 

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
JRST91
Newbie
Posts: 4
Registered: ‎25-08-2021

Re: Wi-Fi dropping in and out multiple times a day

I believe it is the main socket which as a filter plugged in and the router plugs into that.
James30
Plusnet Help Team
Plusnet Help Team
Posts: 408
Thanks: 141
Fixes: 25
Registered: ‎19-04-2023

Re: Wi-Fi dropping in and out multiple times a day

No worries @JRST91 I'll DM you.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
Nell51
Newbie
Posts: 2
Registered: ‎19-05-2023

Re: Wi-Fi dropping in and out multiple times a day

We’ve been having the same problem since the weekend and it’s v frustrating. Did you manage to sort yours out?