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Why was a order to put in to change my upload speed

gavinkettlewell
Newbie
Posts: 5
Registered: 31-08-2013

Why was a order to put in to change my upload speed

Hi Guys,
My first post on the community forums. I am on Fibre and yesterday morning I woke up to an email from plusnet support saying "The order we placed to change your upload speed has completed."
"Your upload speed is now "2Mbit/S"
I was prior to this getting upload speeds of 20Mbit/S  why would plusnet do this. I pay for fibreoptic broadband so expect to receive this and not a measly 2Mbbit/s  I have also note that my download speed seems to be slower now also.
No a happy bunny.  Cry
6 REPLIES
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Why was a order to put in to change my upload speed

What account type are you on?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
gavinkettlewell
Newbie
Posts: 5
Registered: 31-08-2013

Re: Why was a order to put in to change my upload speed

Plusnet Extra Fibre  but I have a order pending for Unlimited Fibre.
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Why was a order to put in to change my upload speed

Someone else posted a similar thing a couple of days ago - I wonder if it is some kind of systems fault or something.
Superuser
Superuser
Posts: 6,545
Thanks: 663
Fixes: 50
Registered: 30-07-2007

Re: Why was a order to put in to change my upload speed

There seems to have been a problem which caused some stray modify orders to be placed see here http://community.plus.net/forum/index.php/topic,117891.0.html
gavinkettlewell
Newbie
Posts: 5
Registered: 31-08-2013

Re: Why was a order to put in to change my upload speed

Thanks MrW I will post there Smiley
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Why was a order to put in to change my upload speed