Why was a order to put in to change my upload speed

[#1]

Hi Guys,
My first post on the community forums. I am on Fibre and yesterday morning I woke up to an email from plusnet support saying "The order we placed to change your upload speed has completed."
"Your upload speed is now "2Mbit/S"
I was prior to this getting upload speeds of 20Mbit/S  why would plusnet do this. I pay for fibreoptic broadband so expect to receive this and not a measly 2Mbbit/s  I have also note that my download speed seems to be slower now also.
No a happy bunny. 

[#2]

What account type are you on?

[#3]

Plusnet Extra Fibre  but I have a order pending for Unlimited Fibre.

[#4]

Someone else posted a similar thing a couple of days ago - I wonder if it is some kind of systems fault or something.

[#5]

There seems to have been a problem which caused some stray modify orders to be placed see here http://community.plus.net/forum/index.php/topic,117891.0.html

[#6]

Thanks MrW I will post there

[#7]

Locked in favour of new post http://community.plus.net/forum/index.php/topic,117939.0.html