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Why so slow screen shot added

Hertslad
Newbie
Posts: 8
Registered: ‎17-12-2011

Why so slow screen shot added


why is my broadband so slow for
dick:blue Title caps edited as per forum rules.
11 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Why so slow screen shot added

Hi Hertslad,
Are you using any extension cables in your house? Are you plugged into the Master Socket?
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Why so slow screen shot added

Please provide the information requested http://community.plus.net/forum/index.php/topic,96155.0.html and is that wired or wireless
Hertslad
Newbie
Posts: 8
Registered: ‎17-12-2011

Re: Why so slow screen shot added

i am wireless my girlfriends pc is wired and yes i am in the master socket and to make it clear i have USED THE TEST SOCKET and changed the micro filter we both get the same speed this is realy doing my head in as it is the weekend and i like to play online games mainly RIFT ONLINE and with that speed i cant do nothing i realy feel like am paying my bill for a poor service hope this can be sorted befor christmas as i will be web caming my family and a speed like that i will be lucky to ever get a connection to see them christmas day
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Why so slow screen shot added

any chance of a few results other than the speed test so that people on here can help you
Hertslad
Newbie
Posts: 8
Registered: ‎17-12-2011

Re: Why so slow screen shot added

just doing that now i just ran teh BT test
dick:quote
Hertslad
Newbie
Posts: 8
Registered: ‎17-12-2011

Re: Why so slow screen shot added


this is the BT test hope this gives more info and i have the Plus net Thomson router if ya need anymore info such as screen shots of router settings just ask but i think this BT Test says it all wha you need
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Why so slow screen shot added

No it doesn't
We need the Current Line Speed from https://portal.plus.net/my.html?action=data_transfer_speed ; and was the first test wired or wireless
Hertslad
Newbie
Posts: 8
Registered: ‎17-12-2011

Re: Why so slow screen shot added

Phone exchange:
   HATFIELD
Estimated line speed:
   2.0Mb (Accurate to within +/- 1Mbit) - Checked on 2011-10-24 16:44:20
Current line speed:
   21 Mb
and for the 2ND Q it was a wireless test
dick:quote
Hertslad
Newbie
Posts: 8
Registered: ‎17-12-2011

Re: Why so slow screen shot added

i dont know what you did but this is much better thank you

pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Why so slow screen shot added

something weird
can you give your router stats  http://www.kitz.co.uk/adsl/frogstats.php ; will show you how
Hertslad
Newbie
Posts: 8
Registered: ‎17-12-2011

Re: Why so slow screen shot added


Moderator's note by Dick (Strat):  Full quote of preceding post removed, as per Forum Rules