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Why is this still so slow?

SteveE
Grafter
Posts: 61
Registered: 06-10-2007

Why is this still so slow?

I've had multiple problems for the last 2 months- a very long ticket petered out after lots of to and fro, and I settled for a few days at 1 Mbps, but here I am again no better off!
Here's the details:
BTspeedtest stats:
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 2016 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 250 kbps
    Actual IP throughput achieved during the test was - 234 kbps
Router stats:
Statistics Downstream Upstream 
Line Rate 2016 Kbps 448 Kbps 
Noise Margin 14.4 dB 17.0 dB 
Line Attenuation 52.5 dB 31.5 dB 
Output Power 17.5 dBm 12.3 dBm
I am 1.6km from the exchange, 2.77 km by road, but the loop length gives a distance of 3.77km (!) I keep getting disconnects, even in the master socket-BT engineer visited and said the line was fine (he got 3.6Mbps and a steady connect).

Please help!

4 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Why is this still so slow?

Hi Steve,
It sounds like your fault hasn't been fixed.
Have you fed back to the faults team that you are still getting disconnections?
SteveE
Grafter
Posts: 61
Registered: 06-10-2007

Re: Why is this still so slow?

I closed the ticket-can I reactivate it, or do I have to start again?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Why is this still so slow?

I'm afraid that you'll need to start a new one.
Just put the details into the fault checker and we'll be able to get BT out again for you.  Assume you've tried replacing your router and filters?
SteveE
Grafter
Posts: 61
Registered: 06-10-2007

Re: Why is this still so slow?

Oh yes-2 routers, changed filters, test socket etc etc......
Off to start a new ticket then....