Why is the payment so high?

[#1]

I got this email today

Quote

This advance notice is to let you know that a payment of £19.99, for yourPlusNet Internet account will soon be taken, on or after 26/10/2009. Thisemail is for your information only, as no action is necessary on your partto complete this payment.

Why am I being charged £19.99? I did not go over the limit last month, I got to 9.97GB then turned of my internet completly so it did not go over.
I am supposed to be charged £11.99 this month since  I have moved to unlimited.

[#2]

I suspect that you are not in s Market 3 area and that this is the fourth month on Unlimited.

[#3]

I am actually in Market 3. That's not the point though this is the first month I am on unlimited, I have been on value until today. So it shouldn't matter whether I am in Market 3 or not I should be charged £11.99.

[#4]

Aaaaahhhhhhh!
Then it's the old PlusNet Billing (and/ or Notification) system cock-up. I think there have been cases reported before where the notification was wrong but the billing was correct. .... But I'm sure that a rep will be along in a while to explain all.

[#5]

I hope so, because I can not and will not pay £19.99 a month just for broadband. I would rather go back to Sky.

[#6]

Hiya,
It looks like a one off problem.  Your product price *is* showing as £11.99, but the invoice is, as you say, for £19.99.
I think this might have been because the discount wasn't applied for your first month because of the upgrade process.  There are definitely discounts in place for your subsequent months, but if you let me know when your payment has gone through, I'll make sure that it is refunded.

[#7]

Thank you. After 3 months it should be £15.99 anyway since I am in Market 3.

[#8]

Correct.

[#9]

Can someone confirm that £8 will be refunded tomorrow please?
The ticket says that someone will look at it tomorrow at 9, but can someone confirm that the refund will be made tomorrow.
Thanks again.

[#10]

Hi, the payment's now cleared so I've just processed the refund for you

[#11]

Thanks Bob, I got a emailing saying that you did it