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Why is my internet so unstable?

pippypower1972
Newbie
Posts: 1
Registered: ‎21-09-2016

Why is my internet so unstable?

My internet keeps cutting out every 15 mins for about 3 mins. Plusnet said it was sending data at too much of a high speed and have reduced it to stabilise it. It is still just as bad! Help.

2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Why is my internet so unstable?

Hey,

 

Sorry to hear you're having issues. I'm just taking a look at your line now.

Chris Pettitt
Cloud Environments Engineer
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Why is my internet so unstable?

Hey,

 

It looks like your line has been reset in a bid to stabilise it, now, it can take a few days for your line to settle down again. If you're still experiencing problems again, around Wednesday time, can you let us know so we can investigate further?

 

Thanks

Chris Pettitt
Cloud Environments Engineer