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Why is Plunet IP profile lower?

glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Why is Plunet IP profile lower?

Why is PlusNet IP profile always lower than BT's? My IP profile is set at 12.6 were as BT profile is 15.1.
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Why is Plunet IP profile lower?

According to a line test (as attached) the sync speed is in the region of 17.1 where as the IP profile (line rate) is 12680 which our system matches approximately at 12600 so either way the BT profile isn't want it should be.
We can fix that with an SNR reset but I'm just wondering about the recent disconnections, were these triggered by yourself?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
glloyd
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Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Why is Plunet IP profile lower?

I think there has been some line work taking place near here which may have caused disconnections but I don't think there have been many.
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Why is Plunet IP profile lower?


FAQ


1. Best Effort Test:  -provides background information.
Download  Speed
11.53 Mbps

0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 11.53 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 15.1 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
1 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Why is Plunet IP profile lower?

No fix yet.
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Why is Plunet IP profile lower?

Sorry @glloyd, you'd not made it clear you were still looking for help.
Our systems are still reflecting the BT IP profile or 15100kbps so I'm going to advise raising a fault <a href="http://faults.plus.net">fault</a> if you are still connecting at speeds well below that.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Why is Plunet IP profile lower?

Sorry Adam you have got hold of the wrong end of the stick. My IPprofile  on PlusNet WAS 12.6, on BT it was 15.1 that has now rectified.