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Why is Plunet IP profile lower?
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Why is Plunet IP profile lower?
15-11-2012 12:57 PM
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Why is PlusNet IP profile always lower than BT's? My IP profile is set at 12.6 were as BT profile is 15.1.
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Re: Why is Plunet IP profile lower?
15-11-2012 4:22 PM
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According to a line test (as attached) the sync speed is in the region of 17.1 where as the IP profile (line rate) is 12680 which our system matches approximately at 12600 so either way the BT profile isn't want it should be.
We can fix that with an SNR reset but I'm just wondering about the recent disconnections, were these triggered by yourself?
We can fix that with an SNR reset but I'm just wondering about the recent disconnections, were these triggered by yourself?
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Re: Why is Plunet IP profile lower?
16-11-2012 11:35 AM
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I think there has been some line work taking place near here which may have caused disconnections but I don't think there have been many.
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Re: Why is Plunet IP profile lower?
16-11-2012 12:18 PM
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FAQ
1. Best Effort Test: -provides background information.
Download Speed
11.53 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 11.53 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 15.1 Mbps
2. Upstream Test: -provides background information.
Upload Speed
1 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
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Re: Why is Plunet IP profile lower?
17-11-2012 12:38 PM
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No fix yet.
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Re: Why is Plunet IP profile lower?
19-11-2012 9:57 AM
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Sorry @glloyd, you'd not made it clear you were still looking for help.
Our systems are still reflecting the BT IP profile or 15100kbps so I'm going to advise raising a fault <a href="http://faults.plus.net">fault</a> if you are still connecting at speeds well below that.
Adam
Our systems are still reflecting the BT IP profile or 15100kbps so I'm going to advise raising a fault <a href="http://faults.plus.net">fault</a> if you are still connecting at speeds well below that.
Adam
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Re: Why is Plunet IP profile lower?
19-11-2012 12:43 PM
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Sorry Adam you have got hold of the wrong end of the stick. My IPprofile on PlusNet WAS 12.6, on BT it was 15.1 that has now rectified.
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