Why has my upload been capped again ?
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Why has my upload been capped again ?
27-03-2015 1:34 PM
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Up stream noise margin has jumped from a steady 6 for well over 2 years to 27.
Downstream Upstream
Data Rate (kbps) 12825 443
Noise Margin (dB) 6.0 27.2
Attenuation (dB) 29.2 12.9
Output power(dbm) 20.4 12.5
Can someone from PN have a look for me
Thanks.
Also when this has happened in the past, interleaving has also been turned on, I don't think it has this time but could you check that as well, Cheers.
Re: Why has my upload been capped again ?
27-03-2015 5:41 PM
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Re: Why has my upload been capped again ?
27-03-2015 10:05 PM
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Re: Why has my upload been capped again ?
28-03-2015 10:03 AM
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Data speed tests are erratic and not overly dependable as a diagnostic tool.
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Re: Why has my upload been capped again ?
28-03-2015 10:45 AM
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"Did you turn it off and on again"
Downstream Upstream
Data Rate (kbps) 13048 443
Noise Margin (dB) 6.0 28.3
Attenuation (dB) 29.2 12.8
Output power(dbm) 20.4 12.8
Highest my sync has been for about 5 years, probably due to the upload being mysteriously capped.
Re: Why has my upload been capped again ?
28-03-2015 10:50 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Why has my upload been capped again ?
28-03-2015 11:15 AM
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Edit
These are the only stats I can provide as Belkin routers don't give you ant error stats.
Re: Why has my upload been capped again ?
28-03-2015 1:05 PM
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Quote from: PitchBlack No one knew why the U/S was capped, no one knew why interleaving was turned back on, and no one knew what the open order was for. So the open order couldn't be actioned which meant nothing could be actioned until the open order cleared itself.
Sadly such is the BTw line management / ordering system. There can only be one order on a line at a time, so until the previous one completes, nothing else can be requested.
The "line amend" functionality provided to ISPs by BTw apparently requires the whole configuration for the line to be entered, not just the configuration items actually requiring change. The default settings of some configuration items do not reflect the current settings, amongst which US default is "capped". Consequentially the "line amend" functionality is highly prone to human oversight (unintentional errors). Interleaving has (as least as far as I know) three settings - ON / OFF / AUTO - for some reason, requests to turn it off get implemented as AUTO... and if the DLM decides, its can get switched on regardless.
I am sure CRT will have a finger on this soon.
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