Why does plusnet keep messing up my broadband connection?

[#1]

@jab1 

My rather ill-advised 'guess' as to the source of today's problem was based on the outcome of the first fault last October. The engineer came to the house, tested everything inside and it was all ok, then fixed the problem by moving our connection at the exchange onto a different pair of jumpers (I think that's what he said). I've had this suspicion ever since that there is a duff circuit into our exchange and there's always a chance that in the future my line might get reconnected to the duff circuit...

Should I still raise a fault with plusnet?

[#2]

@simonc2 From the information provided so far, I would raise a BROADBAND fault via https://www.plus.net/help/report-a-problem/broadband/ but note it is an extended Bank Holiday, so the response time may be a little extended.

[#3]

The text below in the BTW chart mentions trees, are they touching your line, and so causing your problems?

[#4]

@Mustrum Missed the bit about the trees, but that could be an issue,

[#5]

In 2010 there was a problem with a neighbour's tree which had rubbed through the insulation on the line from the pole to the house. We lost the phone connectivity as well as the internet. BT replaced the cable to the house, and cut back some branches. I can't see anywhere where the cable is actually touching tree branches now.

At the moment there is no problem with the phone - it's just the broadband which is causing problems.

[#6]

OK, @simonc2 , in that case, I hope you have submitted the BROADBAND fault.

[#7]

@simonc2 Cheers for reporting a fault, we've raised that with Openreach and should have an update in the next few days for you. 

[#8]

I've just had similar issue. Lost connection 20:00 on 09/04/23. Returned after 5 mins while being told the isp had been changed and now at only 12mbps. Slowly crept to 30mbps but stuck at that point now instead of usual 63mbps on a 66mbps line. Out of interest, Speedtest is showing all sorts of issues over last couple of days for many isp so guessing it is a BT problem.

[#9]

@twoplates Please start your own topic on this subject - trying to help multiple posters on the same thread is difficult and confusing.