Why am I restricted to 38Mbps?
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Why am I restricted to 38Mbps?
28-08-2014 8:36 PM
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I've recently made the jump from ADSL to Fibre (VDSL), I was told that when I signed up for it that the maximum speed that I could have would be between 33 & 38 Mbps, yet I have done several checks with the BT Wholesale line test & BT Wholesale Diagnostic checker and that returns the result that my connection is running well below the capability of the line.
Both BT Wholesale line test & BT Wholesale Diagnostic check, tells me that my line is more than capable of supporting a download speed of 70Mbps & Upload of 20Mbps, yet Plusnet refuse to allow me to have the faster product. Why?
Re: Why am I restricted to 38Mbps?
28-08-2014 8:41 PM
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Wireless can give you a far lower reading than a wired connection.
Re: Why am I restricted to 38Mbps?
28-08-2014 8:43 PM
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I am using a wired connection for the test, I find that using a Wi-Fi dongle even at close range isn't very good.
Oh, I forgot to mention, I am using a Draytek 2850n router.
Re: Why am I restricted to 38Mbps?
28-08-2014 9:12 PM
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Re: Why am I restricted to 38Mbps?
28-08-2014 9:27 PM
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There is NO modem involved. The Draytek 2850n accepts direct input from the wall socket it accepts ADSL/ADSL 2/VDSL, that's why I bought it about 18 months ago, so that I don't have to have loads of mains adaptors & ethernet cables around.
Re: Why am I restricted to 38Mbps?
28-08-2014 9:28 PM
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Re: Why am I restricted to 38Mbps?
28-08-2014 9:30 PM
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I have assumed that you signed up for Unlimited Fibre Extra and not Unlimited Fibre as the latter is limited to 40Mbps at Plusnet
Re: Why am I restricted to 38Mbps?
28-08-2014 9:38 PM
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Phone exchange: *****
Estimated line speed: 33Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support.
These speeds are dependent on the package you choose.) - Checked on 2014-07-31 17:57:40
Current line speed: 40 Mb
Details suitably redacted for obvious reasons.
But the BTO Speedtester & Line Diagnostics show (see my original posts attachment) that my line is more than capable of doing just under double at 70Mbps, with 72Mbps being the absolute maxima.
I don't get why I was not offered the higher speed by PN, when it's been proven that my line will accept the higher speed.
Re: Why am I restricted to 38Mbps?
28-08-2014 9:39 PM
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Quote from: DomS Oops - my bad.
No worries!
Re: Why am I restricted to 38Mbps?
28-08-2014 10:09 PM
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Re: Why am I restricted to 38Mbps?
28-08-2014 10:21 PM
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Yet you can see with that attachment on the OP, that the line is more than capable of accepting of up to just short of that speed & as it's "Upto 76Mbps" I should have been offered it!
Re: Why am I restricted to 38Mbps?
28-08-2014 10:23 PM
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It's an easy switch to be put on the faster up to 76Mbps product.
Re: Why am I restricted to 38Mbps?
28-08-2014 10:33 PM
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Again it has been suitably redacted to remove personal details.
As you can see from it, it's a very capable line. So needless to say I'm a little miffed.
Re: Why am I restricted to 38Mbps?
28-08-2014 10:56 PM
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This is the contact number
0800 013 2632
0330 123 9197
Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
Saturday: 9.00am - 5.30pm
Re: Why am I restricted to 38Mbps?
29-08-2014 11:30 AM
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Having looked over the account I see no reason as to why you couldn't have upgraded to Fibre Unlimited Extra which allows download speed up to 78Mbps. I can see that you have now arranged for this to be changed on your next billing date. I'm sorry for any inconvenience caused
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- Why am I restricted to 38Mbps?