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Why am I getting frequent disconnects from the internet?

OnFire
Grafter
Posts: 39
Registered: 15-06-2013

Why am I getting frequent disconnects from the internet?

My router is losing its connection to the internet approximately once a day, sometimes more, sometimes less. The router does not seem to be overheating. Please could somebody from Plusnet look at my connection and shed some light on it.
Thank you for any help.
9 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Why am I getting frequent disconnects from the internet?

Hi there,
I've posted a graph of your connection which shows 3 drops in 10 days. Are you currently connecting over a wired or wireless connection?
<img src="http://community.plus.net/visualradius/generated/image13841907751709.png"/>
OnFire
Grafter
Posts: 39
Registered: 15-06-2013

Re: Why am I getting frequent disconnects from the internet?

Thanks. I was wrong to say one disconnect a day. Those are the 3 drops I have experienced over the last 10 days yes. I am connecting wirelessly, and have not experienced any more than the 3 drops shown. However, I do not think this is acceptable. When I was on o2 my connection would not drop for a month or more. Please could it be investigated why my connection is dropping?
dick:quote
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Why am I getting frequent disconnects from the internet?

Can you post anything from your router log when you were disconnected? Can you also post your router stats?
It might be tough to explain the disconnects. It could be anything including maintenance by PlusNet or BT. It's fairly rare to be connected for 30 days without any loss of sync. BT have a pretty active exchange and network upgrade programme that involves temporary loss of sync (but this is usually between 00:00 and 06:00).
OnFire
Grafter
Posts: 39
Registered: 15-06-2013

Re: Why am I getting frequent disconnects from the internet?

DSL Connection
Uptime: 1 day, 1:22:24
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 840 / 8.475
Data Transferred (Sent/Received) [GB/MB]: 1,10 / 415,70
Output Power (Up/Down) [dBm]: 12,1 / 20,5
Line Attenuation (Up/Down) [dB]: 23,1 / 43,5
SN Margin (Up/Down) [dB]: 4,3 / 6,0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 19 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 21.802 / 10
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 275 / 2.199
HEC Errors (Up/Down): 219 / 9.478
OnFire
Grafter
Posts: 39
Registered: 15-06-2013

Re: Why am I getting frequent disconnects from the internet?

Please could Interleaving be turned on on my line, if it is not already on. I might have been moved to Fast Path in error at some stage. Thanks.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Why am I getting frequent disconnects from the internet?

More than happy to turn interleaving on, not 100% certain it is needed to be honest at the minute. I'd suggest monitoring over the next few days to see how it is as we can always turn this on at any time.
It might also be worth connecting to your test socket?
OnFire
Grafter
Posts: 39
Registered: 15-06-2013

Re: Why am I getting frequent disconnects from the internet?

Thanks for the reply. I am already connected via the test socket and have been for the last few months, after previously experincing disconnects due to telephone extensions. However, even connected via the test socket, I am still getting these disconnects, albeit fewer than before using the test socket. Please could interleaving be turned on? Thank you.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Why am I getting frequent disconnects from the internet?

That's been done for you, it will complete tomorrow.
OnFire
Grafter
Posts: 39
Registered: 15-06-2013

Re: Why am I getting frequent disconnects from the internet?

Thank you.