Why am I Paying for This???

[#1]

ok so 2 weeks ago my internet was fine - but now i can barley connect webpages take forever i get 240-300Kb/s download (used to get 1mb) when i use skype i disconect instantly cant get my xbox to even connect its a joke - my ping on games is between 1500 - 3500 ms it used to be 10-35 ms its not just effecting games i also use my pc and the internet for work and the last 2 weeks ive not been able to work from home - i hope plus net fix this it is honestly worse than using a free wifi hotspot - i hope you can fix this or id like my money back
[Moderator's note by Dick(Strat) All caps title edited as per forum rule

[#2]

Hi simondudley,
So that we can investigate this issue for you, can you please raise a fault at http://faults.plus.net?

[#3]

hi Chris i've had to do it on my mum account its "carondudley"

[#4]

If that's the account that's affected, that's fine, we've got the Fault Ticket. Our Faults Team will be back in touch within 48-72 hours.

[#5]

both of these accounts - how will i know they've gotten in touch? can they email me
jim:green email address removed mod:end

[#6]

I have removed your email address as this is an open forum
The email will be sent to the registered email address on the account as shown here https://portal.plus.net/my.html?action=view_details&s=0