Whos changed my products?

[#1]

Hi all.
My products have been changed without my knowledge or permission. Im not a happy bunny! I was viewing different products, but didn't click on any confirm button to change them. Im now in an annual contract for broadband and my home phone has been changed to eves and weekends! So question is...how has it happened?

[#2]

Can you look at closed tickets on your account as there was a problem reported by another user http://community.plus.net/forum/index.php/topic,75406.0.html

[#3]

This link?
http://community.plus.net/forum/index.php/topic,75406.0.html

[#4]

Haha - ninja editing skillz mr Old.

[#5]

Not quite - I edited it before seeing your post using the back button on the browser but for some reason the edit time didn't show up. 

[#6]

There is a courtesy period which allows editing before annotating the post with the last edit.... line.

You can check the time allowed in the admin panel (assuming you now have the relevant perms to see) if you are interested!

[#7]

Quote from: sar

My products have been changed without my knowledge or permission. Im not a happy bunny! I was viewing different products, but didn't click on any confirm button to change them. Im now in an annual contract for broadband and my home phone has been changed to eves and weekends! So question is...how has it happened?

I honestly don't know how this has happened.  There was a case posted in here earlier this week, but it's completely different to what you're seeing now.
I take it you would like to be moved back as soon as possible?

[#8]

Yes liked to be changed back, but also would like to know how it happened?
I have just looked at my questions and from 9.07pm 31/03/09 question id 28366468 , ( customer firewall settings have been updated to 'firewall off' ) to  9.15pm 31/03/09 there have been 136 questions.

[#9]

One up on the other poster then - any advances on 136 Reading not my strong point at this time in the morning

Quote

When I checked my account via the portal I found that I had been switched from my existing package BBPO1 to BBYW 2 via 93 other package changes in a 10 minute period. First ticket at 01:45 (SN66871779) then 186 others until last one at 01:55 (SN66872019)

[#10]

I've just checked your account and the home phone product was changed to evenings and weekends following a request made in a ticket on your account.
The change to annual contract was due to the migration offer you chose at initial signup back in September, basically it means that if you leave within the first 12 months you would have had to pay £14.99. Our system had no way of ensuring this happened, which is why your account shows as an annual contract. Rest assured that it is actually monthly and you'll only need to pay the 30 day notice along with the £14.99 fee if you did choose to leave within your first 12 months.
Hope that helps explain it.