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Who to phone at BT...

spuggy
Dabbler
Posts: 17
Registered: 02-06-2008

Who to phone at BT...

Basically I don't want to waste a few hours going through all the menus and talking to people in various parts of the world trying to pin down the right person to talk to, so wondered if anyone here knew a number to call/ dept to go to at BT to sort out a prob I'm having with my line...
The basics of the problem is that my line is only 2Mbs max when BT themselves have told me in the past that I'm expected to reach speeds of 7.  I've tried the BT speedtester and that doesnt return all the advanced information so I think it's safe to assume that Im on a rubbish old line Sad
Any pointers in the right direction would be great and will save me time and money on my mobile Smiley
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Who to phone at BT...

If the broadband line you are referring to is the one with ourselves then you'd need to contact our support centre rather than BT's.
I'm just having a quick look at your account, will be back in a minute.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Who to phone at BT...

Quote
The basics of the problem is that my line is only 2Mbs max

Looks like you are on a fixed 2MB circuit rather than Max. I can place an order (free) to get your line moved to Max tomorrow morning.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
spuggy
Dabbler
Posts: 17
Registered: 02-06-2008

Re: Who to phone at BT...

Woah! Hadnt even finished making my cup of coffee!! Thanks alot Chris, made my day Smiley