cancel
Showing results for 
Search instead for 
Did you mean: 

Who Are You

erylaiona947
Newbie
Posts: 5
Registered: ‎16-12-2015

Who Are You

I've been trying for three days to get support from Plusnet to my dismal speed. I've done all the checks ready to share with Plusnet, but nobody to talk to.
Help
4 REPLIES 4
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Who Are You

have you raised a fault here https://faults.plus.net
erylaiona947
Newbie
Posts: 5
Registered: ‎16-12-2015

Re: Who Are You

Quote from: Oldjim
have you raised a fault here https://faults.plus.net

Several times, but they manage to fob me off.
The problem is the read outs i get from testing the broadband using BTW. The results are mind boggling. e.e In  a half hour slot, the download speed varied from 0.39 to 1012.15, upload from 0.00 to 0.34 and ping from 0.00 to 136.13. This cannot be right.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Who Are You

Are you seeing these issues when using a wired connection to the router or on a wireless connection?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Who Are You

Hi there,
Sorry to read that you're having problems.  I've looked over your account and can see you contacted us in October regarding a wireless issue, however there haven't been any contacts (nor has anyone on our side looked at your account) since then.
If you're still having issues and it's also happening on a wired connection I would definitely advise reporting a fault to us.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.