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Which one is the password?

FIXED
Elephantboy
Newbie
Posts: 3
Fixes: 1
Registered: 05-01-2017

Which one is the password?

I tried to log on with my laptop, I tried all the numbers with no joy.

I tried the wi-fi password key, the router password; neither worked. I found the plusnet icon on the PC, But I dont know which of the words/numbers on the credit card reference card to input,,,thanks.

 

I will be having the same issue with a relative soon. He changed to the Post Office, and he is now without a line because the box on the pavement has no free lines. He is 89 and been without a telephone for 3 days.

5 REPLIES
Moderator
Moderator
Posts: 16,561
Thanks: 1,801
Fixes: 125
Registered: 06-04-2007

Re: Which one is the password?

If you are trying to connect to the internet you need to enter <username>@plusdsl.net and use the same password that you use to log in to the member centre.

 

If you post which router are you using someone will be able to help with more specific answers.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Elephantboy
Newbie
Posts: 3
Fixes: 1
Registered: 05-01-2017

Re: Which one is the password?

I want to input a password when asked for one by my laptop. WI-FI Network PLUSNET-J3FGTC

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Which one is the password?

Hello @Elephantboy

 

You would use your WiFi password or key, and it's case sensitive as well.

 

I hope this helps.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Gel
Pro
Posts: 1,387
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Which one is the password?

If still having no joy, you'll need to reset the router by inserting small paperclip into reset hole on rear, on PN HubOne routers.
That'll reset password on router to those printed on the card/ underside of router. I'm not sure on these, if it also requires you to add back the user name etc to PN log in to Internet, as when you receive from PN, they're 'pre installed'.
Elephantboy
Newbie
Posts: 3
Fixes: 1
Registered: 05-01-2017

Re: Which one is the password?

Fix

I have connected now, thanks. I havnt used this laptop in quite a while, some of the keys are not working and so the password may have typed wrong. I got it in the end. Laptop now freezing tho  Wink