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Which Gateway ptn-ag03 and others

Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Which Gateway ptn-ag03 and others

Since the Traffic Management work last night the Usertools Gateway checker isn't recognising lo0-central10.ptn-ag03.plus.net [195.166.128.192]
15 REPLIES
prichardson
Grafter
Posts: 1,503
Thanks: 1
Registered: 05-04-2007

Re: Which Gateway ptn-ag03

I've raised problem 72074 on this.
There are likely to be more, given our recent work to Traffic Management rollouts, so keep them coming.
If you do not mind, can you use the following link if you see more.
http://users.plus.net/@gateway_custom?debug-ip=1
We need the bit marked between array, which will help us show what is needed (incase you reconnect between you posting and us seeing it).
Example

Array
(
    [0] =>  1  vl7.sec.ptb-gw4.plus.net (212.159.3.25)  0.591 ms
    [1] =>  2  vl421.pih-gw3.plus.net (212.159.1.171)  0.572 ms
    [2] =>  3  gi1-1.ptn-gw01.plus.net (212.159.1.178)  11.708 ms
    [3] =>  4  ae3.ptw-cr01.plus.net (195.166.129.32)  11.339 ms
    [4] =>  5  33.core.plus.net (212.159.1.33)  11.972 ms
    [5] =>  6  84.93.248.197.broadband.plus.dyn.plus.net (84.93.248.197)  13.719 ms
    [6] =>  7  *
    [7] =>  8  *
    [8] =>  9  *
)
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Which Gateway ptn-ag03

And another lo0-central10.pcl-ag03.plus.net [195.166.128.184]
Array
(
    [0] =>  1  vl7.sec.ptb-gw4.plus.net (212.159.3.25)  0.609 ms
    [1] =>  2  vl427.pih-gw3.plus.net (212.159.1.123)  0.565 ms
    [2] =>  3  gi1-1.ptn-gw01.plus.net (212.159.1.17Cool  15.952 ms
    [3] =>  4  ae3.ptw-cr01.plus.net (195.166.129.32)  11.717 ms
    [4] =>  5  ae1.pcl-cr01.plus.net (195.166.129.1)  21.864 ms
    [5] =>  6  pte-sw5 (212.159.1.5)  12.507 ms
    [6] =>  7  84.93.249.69.broadband.plus.dyn.plus.net (84.93.249.69)  13.445 ms
    [7] =>  8  *
    [8] =>  9  *
)
Community Veteran
Posts: 6,314
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Which Gateway ptn-ag03 and others

Sorry, the tool currently could not identify your gateway; this does not mean that anything is wrong with your connection:
lo0-central10.ptn-ag02.plus.net [195.166.128.191]
[0] =>  1  vl7.sec.ptb-gw4.plus.net (212.159.3.25)  0.582 ms
[1] =>  2  vl421.pih-gw3.plus.net (212.159.1.171)  0.557 ms
[2] =>  3  gi1-1.ptn-gw01.plus.net (212.159.1.17Cool  11.712 ms
[3] =>  4  ae3.ptw-cr01.plus.net (195.166.129.32)  11.423 ms
[4] =>  5  29.core.plus.net (212.159.1.29)  11.963 ms
[5] =>  6  84.93.248.165.broadband.plus.dyn.plus.net (84.93.248.165)  13.334 ms
[6] =>  7  username.plus.com (81.174.xxx.xxx)
Sorry, can't get the formatting right for the last line '[6]=>  7  username....'
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Which Gateway ptn-ag03 and others

72074 is still open but I've put a "watch" on it so I'll keep an eye out for updates.
@walker23 I've added your example to that problem as it seems to be an issue for ptn-ag02 too.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
pengyou
Grafter
Posts: 96
Registered: 30-07-2007

Re: Which Gateway ptn-ag03 and others

Sorry, the tool currently could not identify your gateway; this does not mean that anything is wrong with your connection.
lo0-central10.ptw-ag02.plus.net [195.166.128.196]

Array
(
    [0] =>  1  vl7.sec.ptb-gw4.plus.net (212.159.3.25)  0.619 ms
    [1] =>  2  vl421.pih-gw3.plus.net (212.159.1.171)  0.570 ms
    [2] =>  3  gi1-1.ptn-gw01.plus.net (212.159.1.178)  11.717 ms
    [3] =>  4  ae3.ptw-cr01.plus.net (195.166.129.32)  12.425 ms
    [4] =>  5  *
    [5] =>  6  84.93.248.49.broadband.plus.dyn.plus.net (84.93.248.49)  17.387 ms
    [6] =>  7  *
    [7] =>  8  *
    [8] =>  9  *
)
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Which Gateway ptn-ag03 and others

You added pcl-ag03 as well (reply #2) I trust, ptn-ag03 being the one I started the thread with  Wink
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Which Gateway ptn-ag03 and others

Yes, that's been added too.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
pengyou
Grafter
Posts: 96
Registered: 30-07-2007

Re: Which Gateway ptn-ag03 and others

Sorry, the tool currently could not identify your gateway; this does not mean that anything is wrong with your connection.
lo0-central10.pcl-ag08.plus.net [195.166.128.189]

Array
(
    [0] =>  1  vl7.sec.ptb-gw4.plus.net (212.159.3.25)  0.628 ms
    [1] =>  2  vl427.pih-gw3.plus.net (212.159.1.123)  0.561 ms
    [2] =>  3  gi1-1.ptn-gw01.plus.net (212.159.1.178)  11.839 ms
    [3] =>  4  ae3.ptw-cr01.plus.net (195.166.129.32)  11.667 ms
    [4] =>  5  ae1.pcl-cr01.plus.net (195.166.129.1)  11.712 ms
    [5] =>  6  nte2.bt622-11.plus.net (212.159.1.13)  16.175 ms
    [6] =>  7  84.93.249.241.broadband.plus.dyn.plus.net (84.93.249.241)  12.964 ms
    [7] =>  8  *
    [8] =>  9  *
)
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Which Gateway ptn-ag03 and others

I'll add that to the problem too, it definitely sounds like the issue is across the board. We can see that resolving this is dependent on updating the associated PTR records.
PS if some of you could try using this tool and post the results back here that would be useful too:
http://www.giganews.com/line_info.html
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Which Gateway ptn-ag03 and others

news.giganews.com
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 1 ms 0 ms 0 ms
2 xe-2-3-0.er1.iad10.us.above.net (209.66.64.189) 0 ms 0 ms 0 ms
3 xe-0-0-0.er2.iad10.us.above.net (64.125.26.234) 0 ms 0 ms 0 ms
4 above-level3.iad10.us.above.net (64.125.13.234) 0 ms 0 ms 0 ms
5 vlan80.csw3.Washington1.Level3.net (4.69.149.190) 8 ms vlan70.csw2.Washington1.Level3.net (4.69.149.126) 1 ms vlan60.csw1.Washington1.Level3.net (4.69.149.62) 11 ms
MPLS Label=1132 CoS=0 TTL=0 S=1
6 ae-72-72.ebr2.Washington1.Level3.net (4.69.134.149) 0 ms ae-62-62.ebr2.Washington1.Level3.net (4.69.134.145) 1 ms ae-72-72.ebr2.Washington1.Level3.net (4.69.134.149) 0 ms
MPLS Label=1068 CoS=0 TTL=0 S=1
7 ae-3-3.ebr1.NewYork2.Level3.net (4.69.132.90) 6 ms 11 ms 6 ms
MPLS Label=1192 CoS=0 TTL=0 S=1
8 ae-4-4.ebr1.NewYork1.Level3.net (4.69.141.17) 6 ms 4.69.148.49 (4.69.148.49) 6 ms ae-4-4.ebr1.NewYork1.Level3.net (4.69.141.17) 6 ms
MPLS Label=1116 CoS=0 TTL=0 S=1
9 ae-43-43.ebr2.London1.Level3.net (4.69.137.73) 74 ms ae-44-44.ebr2.London1.Level3.net (4.69.137.77) 75 ms 75 ms
MPLS Label=1209 CoS=0 TTL=0 S=1
10 ae-56-221.csw2.London1.Level3.net (4.69.153.130) 75 ms ae-58-223.csw2.London1.Level3.net (4.69.153.13Cool 77 ms ae-56-221.csw2.London1.Level3.net (4.69.153.130) 75 ms
MPLS Label=1214 CoS=0 TTL=0 S=1
11 ae-25-52.car5.London1.Level3.net (4.69.139.102) 75 ms 77 ms 81 ms
12 PLUSNET-TEC.car5.London1.Level3.net (217.163.45.182) 75 ms 74 ms 75 ms
13 ae2.ptw-cr02.plus.net (195.166.129.5) 74 ms 74 ms 75 ms
MPLS Label=379520 CoS=0 TTL=0 S=1
14 ae1.pcl-cr02.plus.net (195.166.129.3) 76 ms 105 ms 75 ms
15 mn-gw1.plus.net (212.159.1.7) 77 ms 76 ms 176 ms
MPLS Label=493 CoS=0 TTL=0 S=1
16 84.93.249.71.broadband.plus.dyn.plus.net (84.93.249.71) 76 ms 85 ms 76 ms
17 * * *
18 * * *
19 * * *
Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com
1 vl201.gw2.ams.giganews.com (216.196.110.2) 0 ms 0 ms 0 ms
2 216-196-108-186.ams.giganews.com (216.196.108.186) 0 ms 216-196-108-178.ams.giganews.com (216.196.108.17Cool 0 ms 216-196-108-186.ams.giganews.com (216.196.108.186) 0 ms
3 linx-gw1.plus.net (195.66.224.164) 7 ms 7 ms 7 ms
4 ae2.ptw-cr02.plus.net (195.166.129.5) 10 ms 7 ms 7 ms
MPLS Label=379520 CoS=0 TTL=0 S=1
5 ae1.pcl-cr02.plus.net (195.166.129.3) 7 ms 7 ms 7 ms
6 mn-gw1.plus.net (212.159.1.7) 11 ms 74 ms 9 ms
MPLS Label=1140 CoS=0 TTL=0 S=1
7 84.93.249.79.broadband.plus.dyn.plus.net (84.93.249.79) 13 ms 8 ms 9 ms
8 * * *
9 * * *
10 * * *
Max number of unresponsive hops reached (firewall or filter?)
32110
Grafter
Posts: 147
Registered: 30-04-2009

Re: Which Gateway ptn-ag03 and others

news.giganews.com
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 xe-2-3-0.er1.iad10.us.above.net (209.66.64.189) 0 ms 0 ms 0 ms
3 xe-0-0-0.er2.iad10.us.above.net (64.125.26.234) 0 ms 0 ms 0 ms
4 above-level3.iad10.us.above.net (64.125.13.234) 0 ms 0 ms 0 ms
5 vlan90.csw4.Washington1.Level3.net (4.69.149.254) 6 ms vlan60.csw1.Washington1.Level3.net (4.69.149.62) 1 ms vlan80.csw3.Washington1.Level3.net (4.69.149.190) 6 ms
MPLS Label=1258 CoS=0 TTL=0 S=1
6 ae-82-82.ebr2.Washington1.Level3.net (4.69.134.153) 0 ms 2 ms ae-72-72.ebr2.Washington1.Level3.net (4.69.134.149) 0 ms
MPLS Label=1068 CoS=0 TTL=0 S=1
7 ae-5-5.ebr2.Washington12.Level3.net (4.69.143.222) 8 ms 0 ms 10 ms
MPLS Label=1311 CoS=0 TTL=0 S=1
8 ae-4-4.ebr1.NewYork1.Level3.net (4.69.141.17) 6 ms 6 ms 4.69.148.49 (4.69.148.49) 6 ms
MPLS Label=1116 CoS=0 TTL=0 S=1
9 ae-44-44.ebr2.London1.Level3.net (4.69.137.77) 74 ms 74 ms ae-41-41.ebr2.London1.Level3.net (4.69.137.65) 74 ms
MPLS Label=1209 CoS=0 TTL=0 S=1
10 ae-57-222.csw2.London1.Level3.net (4.69.153.134) 78 ms 77 ms ae-58-223.csw2.London1.Level3.net (4.69.153.13Cool 82 ms
MPLS Label=1214 CoS=0 TTL=0 S=1
11 ae-25-52.car5.London1.Level3.net (4.69.139.102) 75 ms 80 ms 75 ms
12 PLUSNET-TEC.car5.London1.Level3.net (217.163.45.182) 75 ms 75 ms 76 ms
13 te9-4.ptn-gw01.plus.net (195.166.129.33) 157 ms 260 ms 221 ms
MPLS Label=23 CoS=0 TTL=0 S=1
14 gi11-1-0-111.ptn-ag01.plus.net (84.92.3.136) 85 ms 77 ms 78 ms
15 * * *
16 * * *
17 * * *
Max number of unresponsive hops reached (firewall or filter?)
news-europe.giganews.com
1 vl201.gw2.ams.giganews.com (216.196.110.2) 0 ms 0 ms 0 ms
2 216-196-108-178.ams.giganews.com (216.196.108.17Cool 0 ms 216-196-108-186.ams.giganews.com (216.196.108.186) 0 ms vl305.gw1.ams.giganews.com (216.196.108.226) 0 ms
3 linx-gw1.plus.net (195.66.224.164) 7 ms 7 ms 7 ms
4 te9-4.ptn-gw01.plus.net (195.166.129.33) 9 ms 8 ms 7 ms
MPLS Label=23 CoS=0 TTL=0 S=1
5 gi11-1-0-111.ptn-ag01.plus.net (84.92.3.136) 9 ms 9 ms 8 ms
6 * * *
7 * * *
8 * * *
Max number of unresponsive hops reached (firewall or filter?)
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Which Gateway ptn-ag03 and others

Thanks guys, I've added those to the problem and I'll make sure we let you know when that's been fixed.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Which Gateway ptn-ag03 and others

I don't suppose there will any movement on this until pcl-ag08 is back up and running at least?
prichardson
Grafter
Posts: 1,503
Thanks: 1
Registered: 05-04-2007

Re: Which Gateway ptn-ag03 and others

PCL-AG08 is now back up and running.
It is presently only active for 21CN and is only awaiting some changes supplier side for 20CN.
In the last few weeks, there are higher priority items to resolve, including the traffic management rollout itself and to obvious capacity work we are doing for the "mass sporting events" Cheesy
Once we have the time available, these DNS changes should be relatively simple. Us adding to the problem means we are able to collate all updates to be completed in a single batch.