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Where's my router?

Jarr
Grafter
Posts: 91
Registered: ‎09-04-2013

Where's my router?

My installation is on Wednesday but I haven't had my router yet. Should I have?
If it doesn't come will the guy who installs it have one?
4 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Where's my router?

Hi Jarr,
Your router has been dispatched so should be with you for your install, the engineer will also bring a modem that you will need to have your fibre service.
Let me know how you get on.
Jarr
Grafter
Posts: 91
Registered: ‎09-04-2013

Re: Where's my router?

So the box has come and the booklet says I should have a modem and a router but there's only a router with it?? Help?Huh
njay
Grafter
Posts: 184
Registered: ‎05-04-2013

Re: Where's my router?

See chris's reply above as to when the modem turns up.
Jarr
Grafter
Posts: 91
Registered: ‎09-04-2013

Re: Where's my router?

Embarrassed