Where is my speed?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Where is my speed?
Where is my speed?
29-01-2014 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Where is my speed?
29-01-2014 4:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Could you post the results from a BT diagnostic speed test please (point 2 in this post: http://community.plus.net/forum/index.php/topic,96155.0.html ).
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Where is my speed?
29-01-2014 4:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Where is my speed?
29-01-2014 4:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Download speedachieved during the test was - 1.49 Mbps
For your connection, the acceptable range of speedsis 8.87 Mbps-12.68 Mbps .
Additional Information:
IP Profile for your line is - 12.68 Mbps
Upload speed achieved during the test was - 0.01Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps
Re: Where is my speed?
29-01-2014 4:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Where is my speed?
29-01-2014 4:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: jelv What's your phone line like - clear with no background noise?
I don't have a phone from the 1920's so I can't say
Re: Where is my speed?
29-01-2014 4:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Having said that though the line test I've just run did confirm a fault so I've raised it for you and passed a ticket to our faults team with the details. Hope it's sorted soon for you.
Re: Where is my speed?
29-01-2014 5:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you have only been getting 10mbps speeds something has always been wrong. You need to get hold of a phone and check the line (dial 17070 and use option 2 - quiet line test). Old corded phones (which are the best for this test anyway) can often be found in charity shops if you can't borrow one for a short time.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Where is my speed?
29-01-2014 5:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You say if i'm only getting 10mbps then something has always been wrong. Plusnet say it's with limits! lol When I was on copper I was getting 13mbps 24/7 with my old ISP (Bethere)
I shall see what comes from the raised ticket. Thanks for the help
Re: Where is my speed?
29-01-2014 5:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Edit: The reason I've said try both is that sometimes BT set the predicted speeds on the first one to what you are getting and not what they should be - sneaky!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Where is my speed?
29-01-2014 6:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Featured Products
FTTC Range A (Clean) 9.9 5.5 1.2 0.8 -- Available
FTTC Range B (Impacted) 7.5 2.8 1 0.5 -- Available
WBC ADSL 2+ Up to 5.5 -- 3 to 8 Available
WBC ADSL 2+ Annex M Up to 5.5 Up to 1 3 to 8 Available
ADSL Max Up to 4 -- 3 to 7 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
And from the 2nd link
FTTC Range A (Clean) 9.9 5.5 1.2 0.8 -- Available
FTTC Range B (Impacted) 7.5 2.8 1 0.5 -- Available
WBC ADSL 2+ Up to 6 -- 3.5 to 8.5 Available
WBC ADSL 2+ Annex M Up to 6 Up to 1 3.5 to 8.5 Available
ADSL Max Up to 4.5 -- 3 to 7.5 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Can I please have my upload uncapped? When I was with Be I could upload @ 1.3mbps. My actual upload speed is 0.8
Re: Where is my speed?
29-01-2014 6:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Where is my speed?
29-01-2014 11:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ADSL Max Up to 5 -- 3.5 to 7.5 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
When my contract is up I think I'm going back to copper wires. I miss the extra speed 13mbps 24/7. I was swayed by ultra fast fiber... lol
Re: Where is my speed?
30-01-2014 12:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You'll have to see what comes back as the result of the fault Matt has raised.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Where is my speed?
30-01-2014 9:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page