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Where is my router? No communication from plus net!

Wesleyuk125
Newbie
Posts: 1
Registered: ‎16-02-2022

Where is my router? No communication from plus net!

Hello
I moved into a flat few days ago.
I ordered plus net broadband and phone last night. This morning I got a text saying the phone service is activated and can use now.

That's great but I received nothing about the router to be dispatched ? I received no communication about the router at all.

Also, I remember when I entered the postcode, it asked me if I moved in the last 30 days. I selected yes. It got me thinking maybe the previous tenant had plus net too ? So error somewhere? Thanks
1 REPLY 1
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,900
Thanks: 5,008
Fixes: 316
Registered: ‎04-04-2007

Re: Where is my router? No communication from plus net!

Your router was queued for ordering earlier today so it should arrive within plenty of time of your activation next week.

You can expect to receive an email when it is dispatched.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵