When will the engineer visit to install my fttc?
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When will the engineer visit to install my fttc?
19-09-2014 9:21 AM
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Thanks
Re: When will the engineer visit to install my fttc?
19-09-2014 10:02 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: When will the engineer visit to install my fttc?
19-09-2014 10:29 AM
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"The broadband order is being processed by the supplier.
The activation will complete by midnight on 01/10/2014."
So that doesn't really clear up the specific engineer appointment date/time.
Re: When will the engineer visit to install my fttc?
19-09-2014 1:02 PM
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I've taken a look over your account and can see that the order has indeed been placed however the ticket to monitor this has been closed without reason. The appointment has still successfully been booked and is due on the 30/09/14 between 8am and 1pm. Please accept my apologies for the confusion this has caused.
The ticket which contains the details can be found here if you wish to review it. In the meantime, I'll re-raise this for you so that the address details can be switched over once the move has been completed.
Re: When will the engineer visit to install my fttc?
19-09-2014 1:31 PM
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Thanks for the response and clarification. As I just said in the reply to that ticket, unfortunately I need to reschedule my engineer's appointment. Could it be moved to 01/10/2014 (Wednesday) AM or PM.
Thanks
Re: When will the engineer visit to install my fttc?
19-09-2014 3:01 PM
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I've managed to swipe the last appointment on the 01/10/14 for you which was an AM appointment. This has been submitted and booked however we'll need to await this being confirmed by the supplier which can take up to 4 hours. I'll drop you a quick message back in this thread once I can confirm it.
Re: When will the engineer visit to install my fttc?
19-09-2014 4:15 PM
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Thanks a lot for that.
Re: When will the engineer visit to install my fttc?
19-09-2014 4:44 PM
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From checking the order it looks like the appointment has now been accepted so your visit will take place on the 01/10/14 in an AM slot. Please don't hesitate to let us know how this goes or get in touch if you need anything more.
Re: When will the engineer visit to install my fttc?
23-09-2014 10:50 AM
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I just read the ticket stating their had been a problem with my request to change my engineer visit to 01/10/2014 AM. The ticket said it would now be 02/10/2014 AM instead, has this appointment slot been confirmed?
Thanks
Re: When will the engineer visit to install my fttc?
25-09-2014 10:18 AM
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This is now confirmed. However I'm sorry we couldn't get the Wednesday.
I will update your ticket just for the record.
Matty
Re: When will the engineer visit to install my fttc?
25-09-2014 12:25 PM
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Thanks for the reply.
I notice my ticket (91848615) hasn't been updated yet. I just want to make sure that the engineers appointment is confirmed for 02/10/2014 AM so please update the ticket when you get chance for my records.
Cheers
James
Re: When will the engineer visit to install my fttc?
25-09-2014 2:46 PM
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Really sorry to see that the initial date that I picked up for you had slipped. I can however confirm that the appointment for the 02/10/14 is confirmed and will go ahead in the AM slot for you between 8am and 1pm.
Again, I'm sorry for any inconvenience this may have caused.
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