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When will I get my broadband

alfiedog98
Newbie
Posts: 3
Registered: 09-11-2015

When will I get my broadband

Hi
Can someone please let me know if you have ordered my broadband and when I can expect it to be up and running
My phone went live on 5th November
Thanks
7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: When will I get my broadband

I'm just looking at this now and I'll respond back shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: When will I get my broadband

I'm sorry to say that you would have been able to get online 4 days ago if we hadn't made an error and not activated your account.
I've sorted that now, so if you plug your router in it should connect up in around 10 minutes.
Unfortunately the person who placed your order put you on the wrong product too, so you may only get slower speeds until tomorrow when the order I've placed to fix that completes.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
alfiedog98
Newbie
Posts: 3
Registered: 09-11-2015

Re: When will I get my broadband

Hi Chris
Thank you looking into it for me.
I will plug in the router tonight when I get home from work and let you know.
alfiedog98
Newbie
Posts: 3
Registered: 09-11-2015

Re: When will I get my broadband

Hi Chris
Internet is working
Thanks for your help.
Gel
Seasoned Pro
Posts: 1,424
Thanks: 142
Fixes: 12
Registered: 02-08-2007

Re: When will I get my broadband

Plus Net Quality management process is completely unfit for purpose.
We see similar examples on a regular basis on this forum, and Management seems content
for it to continue. Cry
karenc
Newbie
Posts: 1
Registered: 10-11-2015

Re: When will I get my broadband

Funnily enough i've got the same problem. Phone changed over on the 4/11/2015. Broadband should have been up and running on the 5/11/2015.
As of yet nothing , no text message... nowt... and don't email me because i've notgot internetfancy that.
Phone up automated message, your connect is not active yet... I know it's not th at's why i'm ringing....

HELP!
PLEASE!  Undecided Undecided Undecided
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: When will I get my broadband

Hi Karenc
From what I can see it looks like your connection activated yesterday evening and you're now online.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff