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When Should I Receive My Router?

MykeUK
Grafter
Posts: 28
Thanks: 1
Fixes: 1
Registered: 10-02-2014

When Should I Receive My Router?

Hey all,
I signed up for Plusnet fibre optic way back in early January and we have the engineer booked in to come and get us all sorted on Feb 17th, so a week today. My question really is when we should expect to receive the router. How many days before the engineer visit did you all receive yours?
I'm probably worrying about nothing, just looking for a little piece of mind I guess.
Thanks in advance! =)
4 REPLIES
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: When Should I Receive My Router?

They normally turn up "just in time" a couple of days before the install.
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: When Should I Receive My Router?

I received mine about 3-4 days before my go-live day
spickering
Grafter
Posts: 25
Registered: 27-03-2013

Re: When Should I Receive My Router?

Hi MykeUK,
Our automated systems dispatch these so that they arrive usually just a few days before the service activates. However for your piece of mind on this one I have dispatched this early for you so it should be with you very shortly.
Stuart
MykeUK
Grafter
Posts: 28
Thanks: 1
Fixes: 1
Registered: 10-02-2014

Re: When Should I Receive My Router?

Hey Stuart,
I just got text confirmation. That's great, thanks kindly for that! =)