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When Does it Get Better

ChrisMiles
Dabbler
Posts: 11
Registered: 15-04-2008

When Does it Get Better

Well having migrated over to plusnet last thursday i have been stuck at 128kbps ever since  Sad and wondering if someone can now give this a kick in the right direction because at the minute im wondering what i am paying for. Yes i understand the 10 day settling in period but i would have expected a change by now.
A little history,
Prior to moving i was getting 3.5mbps but i was having a lot of trouble with my usb modem losing power on the usb bus and kept having to reboot it to bring it back to life, sometimes frequently, sometimes not,  so i presume this has driven my profile right down. This was my comps fault not anything to do with the exchange although im presuming thats how it would have been reported
Apart from when i plugged the router in the master socket  approx 78hrs ago the line has been stable and no errors so i would have expected an improvement by now. I primarily moved over as I play world of warcraft a lot and was getting latency of 70 -90ms, now its more in the region of 350 -3500ms and totally unplayable so as well as taking forever to browse anything i cant even do any serious gaming.
Link to recent speed test, http://speedtester.bt.com/results.asp?BBIP=01332780188&TAP=1&BBD=yes.
Looking at the profile on the speed test even that as come down as when i first tried it last thursday it was set at 3500
Few stats from the router itself
Mode:  G.DMT
Type: Fast
Line Coding: Trellis On
Status: No Defect

  Downstream Upstream
Rate (Kbps): 128  64

SNR Margin (dB): 30.3  31.0
Attenuation (dB): 37.0  21.0
Output Power (dBm): 5.8  9.5

Super Frames: 16532035  16532033
Super Frame Errors: 0  279
RS Words: 0  0
RS Correctable Errors: 0  0
RS Uncorrectable Errors: 0  N/A

HEC Errors: 0  38
OCD Errors: 0  0
LCD Errors: 0  0
Total Cells: 84843655  0
Data Cells: 18537613  0
Bit Errors: 0  0

Total ES: 0  0
Total SES: 0  0
Total UAS: 24  0
Anyone out there can give this a little nudge now, i just want to be able to play again..  Smiley





16 REPLIES
Community Veteran
Posts: 38,418
Thanks: 1,004
Fixes: 58
Registered: 15-06-2007

Re: When Does it Get Better

I assume you have tried rebooting the router as those numbers are absolutely silly and nothing to do with the settling in period.
I would also suggest connecting the router to the connection behind the master socket with nothing else connected and see if the downstream and upstream rates improve.
My first thought is that you may have an unfiltered phone/Sky box/alarm on the system
ChrisMiles
Dabbler
Posts: 11
Registered: 15-04-2008

Re: When Does it Get Better

No i havent tried to reboot as i was told, It wouldnt need a reboot of the router it would do it  automatically.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: When Does it Get Better

Chris,
If you could reboot your router and repost those stats again, it would be helpful Smiley
ChrisMiles
Dabbler
Posts: 11
Registered: 15-04-2008

Re: When Does it Get Better

OK,
Will try that and leave it off for a short while see what happens.
ChrisMiles
Dabbler
Posts: 11
Registered: 15-04-2008

Re: When Does it Get Better

Ok, turned router of for 20 mins and..
Still no change
Bt Speed Test
Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 2000 kbps
    DSL connection rate: 64 kbps(UP-STREAM)  128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 60 kbps
Modem stats:
ode:  G.DMT
Type: Fast
Line Coding: Trellis On
Status: No Defect

  Downstream Upstream
Rate (Kbps): 128  64

SNR Margin (dB): 30.3  31.0
Attenuation (dB): 38.0  21.0
Output Power (dBm): 5.8  9.5

Super Frames: 35104  35102
Super Frame Errors: 0  0
RS Words: 0  0
RS Correctable Errors: 0  0
RS Uncorrectable Errors: 0  N/A

HEC Errors: 0  0
OCD Errors: 0  0
LCD Errors: 0  0
Total Cells: 180160  0
Data Cells: 44271  0
Bit Errors: 0  0

Total ES: 0  0
Total SES: 0  0
Total UAS: 12  0
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: When Does it Get Better

Chris,
Can you make sure that *every other* telephony device in your house is disconnected and see if there is any improvement in the downstream / upstream rate?
ChrisMiles
Dabbler
Posts: 11
Registered: 15-04-2008

Re: When Does it Get Better

Have done already,  the only thing that is plugged in is the router itself into the filter fitted to the master socket. And im connected to router via ethernet cable.
Community Veteran
Posts: 38,418
Thanks: 1,004
Fixes: 58
Registered: 15-06-2007

Re: When Does it Get Better

Chris - can you remove the lower section of the master socket and plug into the socket behind it
ChrisMiles
Dabbler
Posts: 11
Registered: 15-04-2008

Re: When Does it Get Better

Ok, will try that now, always hoping  Smiley
ChrisMiles
Dabbler
Posts: 11
Registered: 15-04-2008

Re: When Does it Get Better

Ok, removed lower half of master socket and connected straight in now, using a totally different filter as well,
still
Bt
Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 2000 kbps
    DSL connection rate: 64 kbps(UP-STREAM)  128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 60 kbps

Modem
Mode:  G.DMT
Type: Fast
Line Coding: Trellis On
Status: No Defect

  Downstream Upstream
Rate (Kbps): 128  64

SNR Margin (dB): 30.3  31.0
Attenuation (dB): 38.0  21.0
Output Power (dBm): 5.8  9.2

Super Frames: 26372  26370
Super Frame Errors: 0  0
RS Words: 0  0
RS Correctable Errors: 0  0
RS Uncorrectable Errors: 0  N/A

HEC Errors: 0  0
OCD Errors: 0  0
LCD Errors: 0  0
Total Cells: 135347  0
Data Cells: 92808  0
Bit Errors: 0  0

Total ES: 0  0
Total SES: 0  0
Total UAS: 12  0
Now im at a loss  Sad
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: When Does it Get Better

http://faults.plus.net please Smiley
Reckon (as Jelv suggested) that it could potentially be something that occurred at your previous ISP.
We'll get BT on the case for you.
Do you have any alternate hardware?
Community Veteran
Posts: 38,418
Thanks: 1,004
Fixes: 58
Registered: 15-06-2007

Re: When Does it Get Better

Can you try your old USB modem
ChrisMiles
Dabbler
Posts: 11
Registered: 15-04-2008

Re: When Does it Get Better

Have only got my old usb modem, maybe able to borrow a different router tomorrow so will see then, in the meantime have filled in the fault form, thanks all for your time, will keep you posted.
Chris
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: When Does it Get Better

Thanks Chris.