cancel
Showing results for 
Search instead for 
Did you mean: 

Whats going on plusnet

Gmmac
Newbie
Posts: 3
Registered: 30-10-2016

Whats going on plusnet

Should of been conected on the 14th of October, didn't expect it would of been, never have had a smooth house move with plusnet, engineer booked for the 27th never turned up lost a mornings pay, engineer booked for the 31st Oct let's see if this happens. Otherwise its on the phone waiting an hour to get through to plusnet for the 4th time.
5 REPLIES
Community Veteran
Posts: 26,375
Thanks: 632
Fixes: 8
Registered: 10-04-2007

Re: Whats going on plusnet

If you have to take a second day off you can claim for the lost pay. You might have to go to to the small claims court to get it though.

http://www.moneysavingexpert.com/shopping/delivery-rights

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Whats going on plusnet

I can see from the engineer notes that they attended earlier today, is everything working ok now?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Gmmac
Newbie
Posts: 3
Registered: 30-10-2016

Re: Whats going on plusnet

Yes thanks
Engineer said I was conected to fiber
Thats why I couldn't get broadband.
I take it that I will have my month refunded to me . Cheers
Gmmac
Newbie
Posts: 3
Registered: 30-10-2016

Re: Whats going on plusnet

And that's where the conversation ends.😐
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Whats going on plusnet

Sorry I didn't have chance to get back to you yesterday.

 

We'll issue a refund from the date the service should have been active, up until when the engineer fixed the issue for your broadband. I'll update the fault ticket with this information shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff