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What would cause a massive change in download speed?

sultan3
Dabbler
Posts: 14
Fixes: 1
Registered: 05-02-2013

What would cause a massive change in download speed?

From 50Mbs-73Mbs down to 6Mbs tonight. I am a new member since 6 days back. I see my connection dropped from being connected to pcl-ag04. Now on pcl-ag01. I would rather not restart my router. In case my ip profile changes.
2 REPLIES
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shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Re: What would cause a massive change in download speed?

Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: What would cause a massive change in download speed?

Hi sultan3,
You should be fine to restart the router - it's the modem that maintains the connection to the exchange and that won't drop if the router loses connection. However it's the router that connects to us, so by rebooting that (or by disconnecting and reconnecting from the router's interface) you can refresh the connection to us and switch gateways without disrupting your connection to the exchange.
Hope that helps.