What would cause TG582n to to lose WiFi on all devices at the same time
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- What would cause TG582n to to lose WiFi on all dev...
What would cause TG582n to to lose WiFi on all devices at the same time
23-01-2014 9:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Via WiFi
I could telnet to the router get the stats etc
I could not ping www.bbc.co.uk
Could ping 192.168.1.254
Win7 Laptop was unaffected on a wired connection
I have never had the WiFi completely drop on any other router and this is a 1st for the TG582n
The Resolution was to turn off the WiFi via the button on the router and the wait a few minuets then turn it back on
Both inssider for Windows and Droid WiFi Analyzer showed strong WiFi signal @ full green -40bdm and Channel 13 as a clear channel during the drop in connection which is always normal for my setup
WiFi Devices that was affected
Droid Tablets x 2
Droid Phablet x 1
Win7 Netbook x 1
Vista Laptop x 1
Sony Experia Phone x 1
Samsung Galaxy Ace x 1
NowTV Roku x 1
Re: What would cause TG582n to to lose WiFi on all devices at the same time
24-01-2014 9:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: What would cause TG582n to to lose WiFi on all devices at the same time
24-01-2014 12:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Was version of the firmware are you on? Mine is on Rev10, but I am going to downgrade it to Rev 8 see if that cures it.
On one occasion however, access was lost on my SKY on demand, which is directly wired to the router.
See http://community.plus.net/forum/index.php/topic,121621.0/topicseen.html
Re: What would cause TG582n to to lose WiFi on all devices at the same time
24-01-2014 12:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
e.g - the microwave totally kills all wireless in that area.
Re: What would cause TG582n to to lose WiFi on all devices at the same time
24-01-2014 1:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: _Adam_Walker_ That's not good, it's the first I've heard of that happening to be honest. Let me know if it keeps happening so I can sort you a replacement.
Adam
Cheers Adam, I will continue to monitor and report back, I still have the original TG582n here which keeps forgetting to send it, so will still keep hold of it for the time being, to save sending another replacement out. (if that is ok with you)
For clarification here are the stats which has not changed as a result of the dropout
Technicolor TG582n
Firmware Revision 10.2.2.B.EH
Copyright (c) 1999-2012, Technicolor
{admin}=>env set var=SESSIONTIMEOUT value=0
{admin}=>saveall
{admin}=>:xdsl info expand=enabled
Physical Layer Statistics:
Modem state: up
Up time (Days hh:mm:ss): 11 days, 3:18:29
xDSL Standard: ITU-T G.992.5
xDSL Annex: Annex A
Channel Mode: Interleaved
Number of reset: 0
Chipset Vendor info (G.994.1): Local Remote
Country code: B500 B500
ID: BDCM TSTC
Specific: 0000 0510
System Vendor info (showtime): Local Remote
Country code: 0F00 0000
ID: TMMB ----
Specific: 3C61 0000
Bearers generic info DS US
Payload rate [Kbps]: 9810 732
Attenuation [dB]: 47.5 27.2
Margins [dB]: 3.3 4.3
Output power [dBm]: 20.6 12.2
Number of bearers: 1
Bearer 0 DS US
INP [DMT symbols]: 1.15 2.18
Delay [ms]: 7.90 5.33
Depth []: 64 0.00
R: 12 0
G.997.1 Statistics (Current):
Failures:
Line failures Near end
Loss of signal (LOS): 0
Loss of frame (LOF): 0
Loss of power (LPR): 0
{admin}=>
Technicolor TG582n
Firmware Revision 10.2.2.B.EH
Copyright (c) 1999-2012, Technicolor
{admin}=>env set var=SESSIONTIMEOUT value=0
{admin}=>saveall
{admin}=>wireless ifconfig
Admin State : enabled
Oper State : enabled
Network name (SSID) : PlusnetWirelessXXXXX
Public network (any) : enabled
Band : 2.4GHz
Channelwidth : 20 MHz
Channel : 13 [manual]
RTS Threshold : 2347
Short Retry Limit : 7
Long Retry Limit : 4
Beacon Period : 100
Rate : 65 Mbps
Interoperability : 802.11b/g/n
Frame Aggregation : ampdu
Protection : auto
Protection Mode : ctstoself
Protection Trigger : local&overlap
Shortslot : auto
Framebursting : enabled
Regulatory Domain : Europe
Rate Set : 1(b) 2(b) 5.5(b) 6 9 11(b) 12 18 24 36 48 54
Dtim interval : 3 (every 300 msec)
BSSID : xx:xx:xx:xx:xx:xx
Interference Mode : auto
Interference ChannelList: 1 2 3 4 5 6 7 8 9 10 11 12 13
Short Guard Time : disabled
Cyclic Delay Diversity : enabled
Space Time Block Coding : enabled
Restrict N Rates in WEP/TKIP mode : enabled
{admin}=>
As I mentioned it has only happened the once (hoping it was some sort of external interference that wont come back)
Quote from: penfold This is the same issue that happens to me, lose all internet connectivty on wireless devices, but can access the router webpages OK. Leave it a few mins or so, and it all comes back gradually.
See http://community.plus.net/forum/index.php/topic,121621.0/topicseen.html
It was left for over 30 Minutes and rebooted each device and still no WiFi connectivity
Quote from: krs360 e.g - the microwave totally kills all wireless in that area.
The microwave et all does not generally affect the WiFi by more than 10dBm in this property and has never caused a dropout of WiFi
Plus there was nothing on but the devices, TV, Lights and C/H Boiler as normal, which has collectively never caused a dropout
Re: What would cause TG582n to to lose WiFi on all devices at the same time
24-01-2014 6:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: TORPC As I mentioned it has only happened the once (hoping it was some sort of external interference that wont come back)
Quote from: penfold This is the same issue that happens to me, lose all internet connectivty on wireless devices, but can access the router webpages OK. Leave it a few mins or so, and it all comes back gradually.
See http://community.plus.net/forum/index.php/topic,121621.0/topicseen.html
usually random webpages refused to load up for me, usually ones that I had visited previously, this has progressed to no webpages at all... Rebooting makes no difference to me either, the only thing that used to make a difference was telling the devices to forget the wireless connection, and then remake it. This now dosnt seem to cure it either, even though according to the router, all devices are connected, and there is good signal. When trying to access pages, the wireless and internet lights on the router are flashing indicating activity.
As said, I am going to downgrade the firmware hopefully tonight, and see where that takes me.
How long does it take for your connectivity to return?
Re: What would cause TG582n to to lose WiFi on all devices at the same time
24-01-2014 6:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: What would cause TG582n to to lose WiFi on all devices at the same time
24-01-2014 8:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
All WiFi Devices have always made good use of channel 13 really well without issue until last night soon)
So far so good everything is back to normal (do not want to speak to
That said I will be keeping an eye on the time and will await to see if it happens again at the same time today or any day for that matter
If I was to revert back to the default auto channel 11 it will become pretty useless as channels 11 & 6 are the most congested and always causes issues the other channels that are not quite as bad & still congested are 1, 2, 3, 4, 5, 7, 8, 9, 10, & 12 which was confirmed with both inSIDDer 3 an WiFi Analyzer & also clearly shows that channel 13 is the best for my area
For Reference
By default or automatic means
ISP's like Virgin Media, TalkTalk, Plusnet , O2 etc use channels 6, 9, & 11 in my immediate & surrounding areas
Therefore I am still surprised that the most popular congested channels are requested to test with
Re: What would cause TG582n to to lose WiFi on all devices at the same time
24-01-2014 8:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've had the opposite to you where the wireless is working but wired is not. Under this fault condition I was unable to access the GUI from ether wired or wireless. The only option was to do a Rodney Reboot.
My Software Release: 10.2.2.B
I have a TP-Link WPA281 and had no issues using Channel 13.
Dan
Re: What would cause TG582n to to lose WiFi on all devices at the same time
24-01-2014 8:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it happens again you could check each device still has a correct IP address, subnet, default gateway address, and if not, see if setting those manually to some correct values on the computer changes anything.
Re: What would cause TG582n to to lose WiFi on all devices at the same time
24-01-2014 8:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
They are all named independently and all have static IP Addresses with
Always use same IP address Yes
DHCP Lease Time: Infinite
Re: What would cause TG582n to to lose WiFi on all devices at the same time
25-01-2014 2:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: penfold As said, I am going to downgrade the firmware hopefully tonight, and see where that takes me.
How long does it take for your connectivity to return?
@penfold
Did you take the plunge to downgrade the firmware ?
If So, What was the result(s) ?
The connectivity did not return until after I had turned off the WiFi Button on the router, waited a few minutes then turned the WiFi Button back on
It was the 1st & only thing I tried after rebooting all the affected devices (which obviously worked) thus preventing me from having to reboot / factory reset the the router etc
Re: What would cause TG582n to to lose WiFi on all devices at the same time
25-01-2014 9:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On a positive note since the first time it did it after the firmware update its been fine since except for the odd error message in the logs. Also it's decided not to see the sky hd box from the sky app. The app works ok but refuses to find the box.
Re: What would cause TG582n to to lose WiFi on all devices at the same time
25-01-2014 9:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: What would cause TG582n to to lose WiFi on all devices at the same time
25-01-2014 9:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- What would cause TG582n to to lose WiFi on all dev...