cancel
Showing results for 
Search instead for 
Did you mean: 

What was the loss of service about @0:35 today ?

deathtrap
Grafter
Posts: 1,063
Thanks: 4
Registered: 23-04-2013

What was the loss of service about @0:35 today ?

Does any one know why ,was there some planned maintenance work or a big failure?
As firstly i was kicked off the GW i was on or it went off-line, my router re connected to a different GW and a tracert was only showing plusnet's network,
Nothing was pingable outside  it, for several minutes, eventually full connectivity was restored, but there seems to be an increase in hops  to almost every destination  was this intended?
i just checked the  status page http://usertools.plus.net/status/archive/1370446687.htm that explains only part of it, although i connected to several GW's i could not access further than plusnet's network (icmp failed, as did http )
6 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: What was the loss of service about @0:35 today ?

It seems you were disconnected due to the maintenance on the early hours of this morning.
It looks like your connection made a few attempts to connect and then disconnected again for a few minutes;
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13705122906927.png"/>
There were no issues reported, how long did it last for?
You may have been effected by maintenance too.
jimbof
Grafter
Posts: 348
Thanks: 2
Registered: 02-05-2013

Re: What was the loss of service about @0:35 today ?

My connection got disconnected for 2 hours between 2 & 4.30am - I can see from my log it wasn't a local power failure at my house as the router wasn't power cycled.
In my case I can see for 2 hours failure to authenticate:

Jun  6 02:55:53 Router daemon.debug pppd[16529]: rcvd [CHAP Failure id=0x1 "CHAP authentication failure, unit 4629"]
Jun  6 02:55:53 Router daemon.info pppd[16529]: CHAP authentication failed: CHAP authentication failure, unit 4629
Jun  6 02:55:53 Router daemon.err pppd[16529]: CHAP authentication failed
Jun  6 02:55:53 Router daemon.debug pppd[16529]: sent [LCP TermReq id=0x2 "Failed to authenticate ourselves to peer"]
Jun  6 02:55:53 Router daemon.debug pppd[16529]: rcvd [LCP TermReq id=0x2]
Jun  6 02:55:53 Router daemon.debug pppd[16529]: sent [LCP TermAck id=0x2]
Jun  6 02:55:56 Router daemon.debug pppd[16529]: sent [LCP TermReq id=0x3 "Failed to authenticate ourselves to peer"]
Jun  6 02:55:59 Router daemon.notice pppd[16529]: Connection terminated.
Jun  6 02:55:59 Router daemon.notice pppd[16529]: Modem hangup
Jun  6 02:55:59 Router daemon.info pppd[16529]: Exit.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: What was the loss of service about @0:35 today ?

There was quite a bit of maintenance last night that would probably been the cause of this.
jimbof
Grafter
Posts: 348
Thanks: 2
Registered: 02-05-2013

Re: What was the loss of service about @0:35 today ?

makes sense.  thanks!  I see the link to subscribe to service notifications on that site, will do that now.
deathtrap
Grafter
Posts: 1,063
Thanks: 4
Registered: 23-04-2013

Re: What was the loss of service about @0:35 today ?

Downtime was probably  around 15-20 mins  It was the not being able to connect to the WWW after hopping on a few GW's  that caused me concern.
I'm currently on  GW pcl-ag06 and the number of internal hops ,or what look like internal hops has increased
before routing to  if-5-2.tcore1.W6C-Montreal.as6453.net was 14hops it's now 17 hops and to  208-64-202-68.valve.net old value was 19 hops now 21
pingbox1.thinkbroadband.com was 7hops is now 9
Target Name: pingbox1.thinkbroadband.com
        IP: 80.249.99.164
  Date/Time: 06/06/2013 13:10:22 to 06/06/2013 13:26:53
Hop Sent Err  PL% Min Max Avg  Host Name / [IP]
1  999  0  0.0    0    0    0 home.gateway.home.gateway [192.168.1.254]
2  999  0  0.0  12 395  20  lo0-central10.pcl-ag06.plus.net [195.166.128.187]
3  999  0  0.0  12  51  12  link6-central10.pcl-gw02.plus.net [84.93.249.170]
4  999  0  0.0  12 114  15  gi-1-0-1-1018.ptw-ag02.plus.net [212.159.0.178]
5  999  0  0.0  12  85  14  ae1.ptw-cr02.plus.net [195.166.129.2]
6  999  0  0.0  12  96  13  ae2.ptw-cr01.plus.net [195.166.129.4]
7  999  3  0.3  12 207  15  linx-gw1.thn.ncuk.net [195.66.224.240]
8  999  0  0.0  12  94  14  gi0-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
9  999  0  0.0  12  13  12  pingbox1.thinkbroadband.com [80.249.99.164]
Target Name: if-5-2.tcore1.W6C-Montreal.as6453.net
        IP: 64.86.31.6
  Date/Time: 06/06/2013 13:13:30 to 06/06/2013 13:30:10
Hop Sent Err  PL% Min Max Avg  Host Name / [IP]
1  1000  0. 00        0  0  0  home.gateway.home.gateway [192.168.1.254]
2  1000  0  0.0  13 374  21  lo0-central10.pcl-ag06.plus.net [195.166.128.187]
3  1000  0  0.0  12 111  12  link12-central10.pcl-gw02.plus.net [84.93.249.182]
4  1000  0  0.0  12 103  14  gi-1-0-1-1018.ptw-ag02.plus.net [212.159.0.178]
5  1000  0  0.0  12 109  15  ae2.pcl-cr01.plus.net [195.166.129.6]
6  1000  0  0.0  12 119  15  xe-11-1-0.edge3.London2.Level3.net [212.187.201.209]
7  1000  0  0.0  12  79  15  ae-0-11.edge4.London2.Level3.net [4.69.200.126]
8  1000  3  0.3  12  29  12  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
9  1000  3  0.3  12  31  13  ae-56-111.csw1.London1.Level3.net [4.69.153.114]
10  1000  0  0.0  12  52  13  ae-117-3503.edge3.London1.Level3.net [4.69.166.138]
11  998 566 56.7  13  26  17  Vlan533.icore1.LDN-London.as6453.net [195.219.83.101]
12  1000  3  0.3  12  15  13  if-14-0-0-53.core4.LDN-London.as6453.net [80.231.76.74]
13  1000  3  0.3  13  59  14  if-6-1504.tcore2.L78-London.as6453.net [80.231.131.37]
14  1000  1  0.1  82 153  86  if-20-2.tcore2.NYY-NewYork.as6453.net [216.6.99.13]
15  1000  3  0.3  90 162  92  if-5-2.tcore2.MTT-Montreal.as6453.net [216.6.99.30]
16  1000  0  0.0  90 149  90  if-0-2.tcore1.MTT-Montreal.as6453.net [216.6.115.89]
17  1000  4  0.4  90 144  93  if-5-2.tcore1.W6C-Montreal.as6453.net [64.86.31.6]
Target Name: steampowered.com
        IP: 208.64.202.68
  Date/Time: 06/06/2013 13:15:51 to 06/06/2013 13:32:33
Hop Sent Err  PL% Min Max Avg  Host Name / [IP]
1  1000  0  0.0        0  0  0  home.gateway.home.gateway [192.168.1.254]
2  1000  0  0.0  13 290  21  lo0-central10.pcl-ag06.plus.net [195.166.128.187]
3  1000  0  0.0  12  83  12  link10-central10.pcl-gw02.plus.net [84.93.249.178]
4  1000  0  0.0  12 115  15  gi-1-0-1-1018.ptw-ag02.plus.net [212.159.0.178]
5  1000  0  0.0  12  95  15  ae2.pcl-cr01.plus.net [195.166.129.6]
6  1000  0  0.0  12  76  13  xe-11-2-0.edge3.London2.Level3.net [212.187.201.213]
7  1000 103 10.3  12  78  16  ae-0-11.edge4.London2.Level3.net [4.69.200.126]
8  1000  3  0.3 150 189 150  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
9  1000  0  0.0 151 171 151  vlan104.ebr2.London1.Level3.net [4.69.143.98]
10  1000  0  0.0 152 174 153  ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]
11  1000  1  0.1 152 165 152  [4.69.201.46]
12  1000  1  0.1 153 163 153  ae-1-100.ebr2.NewYork2.Level3.net [4.69.135.254]
13  1000  1  0.1 150 164 151  ae-2-2.ebr1.Chicago1.Level3.net [4.69.132.65]
14  1000  1  0.1 151 162 152  ae-6-6.ebr1.Chicago2.Level3.net [4.69.140.190]
15  1000  0  0.0 151 172 152  ae-3-3.ebr2.Denver1.Level3.net [4.69.132.61]
16  1000  0  0.0 152 167 153  ae-2-2.ebr2.Seattle1.Level3.net [4.69.132.53]
17  999  3  0.3 152 257 155  ae-2-52.edge1.Seattle3.Level3.net [4.69.147.170]
18  999  5  0.5 152 216 154  CENTURYTEL.edge1.Seattle3.Level3.net [4.59.232.74]
19  999  4  0.4 152 221 154  [205.196.6.33]
20  999  0  0.0 152 155 152  fw01-core.tuk.valve.net [208.64.202.21]
21  999  0  0.0 153 156 153  208-64-202-68.valve.net [208.64.202.68]
Is this change down to the GW number ,the extra hops don't appear to be adding latency, or anything else unwanted, just seems a little odd
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: What was the loss of service about @0:35 today ?

It can happen where you see increased hops on different gateways, you can be connected to a gateway at City lifeline and the peering is in Telehouse which could see an increase.
if you're connected to a Telehouse gateway then you're closer to the peering link.