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What the ? - line drops when I switch on phone.

Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

What the ? - line drops when I switch on phone.

As soon as I switch on the phone (dect phone - button equivalent of lifting handset) The broadband connection drops.
I've tried 3 microfilters - all the same.
There is also noise on the phone line. We had a call about the noise with BT a few weeks ago, but it was closed, because the noise vanished of its own accord.

Any ideas? (PS - we don't have a master socket with test socket)
13 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: What the ? - line drops when I switch on phone.

Does the noise on the line still exist when you disconnect your ADSL router from it;s phone socket? If yes then all the filters you have tried are not of good enough quality to filter out the ADSL signalling. Many 'cheap' filters have problems with DECT phones. I recommend XF-1e Professional ADSL Microfilter.
If the noise still exists with router disconnected then raise a voice fault but don't mention ADSL.

pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: What the ? - line drops when I switch on phone.

is there any noise with the broadband disconnected/
there are some reports that some DECT phones need two filters one after the other.
my set up is like yours, no master Socket, dect master near to router, plus two dect extensions.  plus two other normal phones but I dont have any trouble.
the next thing to try is get a standard phone, plug that in, take out the dec and see if that causes the line to drop
Peter V beat me to it
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Re: What the ? - line drops when I switch on phone.

Standard phone? Whats on of them then  Grin

Thanks for the suggestions - will give them a try.
PS - one thing to be aware of though - This is unlikely to be a fundamental problem with the line filters. I have four identical, (3 have been unused). The one in use has been fine for years - but now I have the problem. The fact that none of the other 3 fixes it, suggests it is not the filter at fault.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: What the ? - line drops when I switch on phone.

Do you get noise on your line?
It's more likely to be a voice line fault than a broadband one.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: What the ? - line drops when I switch on phone.

Quote from: tonycollinet
Standard phone? Whats on of them then  Grin

Its one of those things you should have, in a power loss situation a Dect phone will not work, A standard phone will, it takes its power from BT. so you can then phone the emmergency services
reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: What the ? - line drops when I switch on phone.

Quote from: tonycollinet
Standard phone? Whats on of them then  Grin


http://www.shop.bt.com/products/bt-decor-1100-white-corded-phone-4CYK.html?refs=45250000
Argos do them a lot cheaper but the link is too long to post.
As pierre_pierre says, essential for use in a power cut !
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: What the ? - line drops when I switch on phone.

Can you just humour me and try double filtering the DECT phone?
Ie:  socket -> filter -> filter -> DECT Phone
Make sure you plug the ADSL router into the filter that is directly plugged into the wall socket.
B.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: What the ? - line drops when I switch on phone.

You didn't say if the noise was there with the router disconnected?
Denzil
Grafter
Posts: 1,733
Registered: 31-07-2007

Re: What the ? - line drops when I switch on phone.

Quote from: reserved
Argos do them a lot cheaper but the link is too long to post.

Try like this!
reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: What the ? - line drops when I switch on phone.

Thanks Denzil, I'm not that clever  Wink
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: What the ? - line drops when I switch on phone.

use the code <a href="http://www.echoecho.com/htmllinks01.htm">here</a> or a website that makes tiny url's for you
Community Veteran
Posts: 38,431
Thanks: 1,008
Fixes: 60
Registered: 15-06-2007

Re: What the ? - line drops when I switch on phone.

or even easier this code [url=www.bbc.co.uk] The BBC [/url] will give this The BBC
reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: What the ? - line drops when I switch on phone.

Thanks both, I'll try and remember for next time!!!!  Cheesy