cancel
Showing results for 
Search instead for 
Did you mean: 

What the heck is going on?

karln
Grafter
Posts: 33
Fixes: 2
Registered: 05-09-2016

What the heck is going on?

What is going on with PN?

up until 12,15pm today my broadband was fine,

Since around 12,15pm today right up to me posting this post my broadband has dropped out around 16 times,

this is the 3rd attempt to post this because every time i clicked post all i got was no internet.

It`s getting beyond a joke a bit now.

I hope its not the same when my fibre broadband is up and running!!!!!!!!!!

I have done all the usual checks i,e taking face plate off on phone line box and plugging into master socket (with just router plugged in) Tried another router (loaned my mums) but still the same.

8 REPLIES
Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: What the heck is going on?

karln
Grafter
Posts: 33
Fixes: 2
Registered: 05-09-2016

Re: What the heck is going on?

I am trying but all i keep getting is this (screen shot)

 

karln
Grafter
Posts: 33
Fixes: 2
Registered: 05-09-2016

Re: What the heck is going on?

Broadband Help Assistant Still down.

Angry

Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: What the heck is going on?

Since around 12,15pm today right up to me posting this post my broadband has dropped out around 16 times,

 

We can see 3 drops on the 23rd, when you're seeing these drops are you on a wired or wireless connection from the router?

 

 

 
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
karln
Grafter
Posts: 33
Fixes: 2
Registered: 05-09-2016

Re: What the heck is going on?

wired

karln
Grafter
Posts: 33
Fixes: 2
Registered: 05-09-2016

Re: What the heck is going on?

dont know about today because i have just logged on to post reply now and not been on internet at all from 11am this morning until now.

Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: What the heck is going on?

Can you try and keep a rough timeline of the drops? We're seeing nowhere near the amount you're seeing so I'm interested to see if we can tie them to anything.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
karln
Grafter
Posts: 33
Fixes: 2
Registered: 05-09-2016

Re: What the heck is going on?

I am now waiting to be switched over to fibre broadband now.

Got me router but it will be a week on Wednesday before its live.