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What the heck is going on?

karln
Grafter
Posts: 33
Fixes: 2
Registered: ‎05-09-2016

What the heck is going on?

What is going on with PN?

up until 12,15pm today my broadband was fine,

Since around 12,15pm today right up to me posting this post my broadband has dropped out around 16 times,

this is the 3rd attempt to post this because every time i clicked post all i got was no internet.

It`s getting beyond a joke a bit now.

I hope its not the same when my fibre broadband is up and running!!!!!!!!!!

I have done all the usual checks i,e taking face plate off on phone line box and plugging into master socket (with just router plugged in) Tried another router (loaned my mums) but still the same.

8 REPLIES 8
Gel
Aspiring Champion
Posts: 2,332
Thanks: 299
Fixes: 29
Registered: ‎02-08-2007

Re: What the heck is going on?

karln
Grafter
Posts: 33
Fixes: 2
Registered: ‎05-09-2016

Re: What the heck is going on?

I am trying but all i keep getting is this (screen shot)

 

karln
Grafter
Posts: 33
Fixes: 2
Registered: ‎05-09-2016

Re: What the heck is going on?

Broadband Help Assistant Still down.

Angry

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: What the heck is going on?

Since around 12,15pm today right up to me posting this post my broadband has dropped out around 16 times,

 

We can see 3 drops on the 23rd, when you're seeing these drops are you on a wired or wireless connection from the router?

 

 

 
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
karln
Grafter
Posts: 33
Fixes: 2
Registered: ‎05-09-2016

Re: What the heck is going on?

wired

karln
Grafter
Posts: 33
Fixes: 2
Registered: ‎05-09-2016

Re: What the heck is going on?

dont know about today because i have just logged on to post reply now and not been on internet at all from 11am this morning until now.

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: What the heck is going on?

Can you try and keep a rough timeline of the drops? We're seeing nowhere near the amount you're seeing so I'm interested to see if we can tie them to anything.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
karln
Grafter
Posts: 33
Fixes: 2
Registered: ‎05-09-2016

Re: What the heck is going on?

I am now waiting to be switched over to fibre broadband now.

Got me router but it will be a week on Wednesday before its live.