cancel
Showing results for 
Search instead for 
Did you mean: 

What's happened here then?

xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

What's happened here then?

Hi guys,
I was streaming some video from my house last night to my parents house, and started getting problems at around midnight where it wasn't working correctly. I just stopped, and assumed it was a network problem somewhere.
I've checked my ping graphs this morning to find the below (and the one in my signature)

Can anyone on Plusnet shed some light as to what this might be? As I'm still seeing some packet loss from both monitors this afternoon. I've not seen any disconnections on the DSL side, with an uptime of around 4 days.
I believe I was connected to gateway ptw-ag04 (well I was when I checked around 23:00 as I was messing around).
Any ideas?
8 REPLIES
RPMozley
Aspiring Pro
Posts: 1,117
Thanks: 30
Fixes: 5
Registered: 04-11-2011

Re: What's happened here then?

Heavy rain after midnight, drying up after sunrise? Not really something I've seen before with the packet loss, maybe someone else has experience of this.  Huh
That's RPM to you!!
xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Re: What's happened here then?

Exactly the same problem starting again tonight. Been streaming for a couple of hours no problem from my house to parents, then all of a sudden around the same as last night, stream starts stuttering.
TBB graph is showing some packet loss again, we'll see what happens overnight.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: What's happened here then?

There was some work being carried out last night between 2am-6am by BT.
This is under: PW240298.
I can't see any specific information on the work carried out, I'd be interested to see if the work clears this issue up. Would be good if we could take another look at this tomorrow perhaps?
Chris Pettitt
Cloud Environments Engineer
xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Re: What's happened here then?

Hi Chris,
No problem.
Obviously on the night of Sunday 29th/Monday 30th there was the massive spike of packet loss. On the night of Monday 30th/Tuesday 1st there wasn't as much packet loss, but still a little bit, around the same time I noticed the stuttering on my stream. This was around 1:15-1:30am, so just before BT started the work. Today's graphs show that there was a short period of packet loss around 2am.
xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Re: What's happened here then?

If you look at my sig, since last night, that's got to be one of the most stable ping graphs I've ever seen
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: What's happened here then?

Yeah, I half wondered if the PEW was to fix a known problem causing Packet Loss - tonight should be an interesting test.
Chris Pettitt
Cloud Environments Engineer
xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Re: What's happened here then?

Been stable as anything since Chris!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: What's happened here then?

Brilliant! Smiley
Chris Pettitt
Cloud Environments Engineer