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What's Taking So Long

Posts: 32
Registered: ‎29-11-2010

What's Taking So Long

I ordered a new phone line & broadband at the start of August. BT came out and installed the line of the 26th of August (despite telling me they would come out on the 28th). Received an email on the 28th to say my broadband was active - but it didn't work. Now I've been told it won't be active until the 9th of September! Over a month to get a line installed and activated? Can someone tell me what's the hold up?
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: What's Taking So Long

Sounds like another order mess up. The question is, who is to blame?