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What profile am I currently on.....??

Welshdragon
Rising Star
Posts: 130
Thanks: 23
Registered: ‎08-07-2016

What profile am I currently on.....??

Hi PN staff,

Can you please advise what profile I am currently on & is it on interleaved ot not....?Huh

 

I should be on 6db interleaved, DLM De-Activated......

 

TIA

10 REPLIES
Welshdragon
Rising Star
Posts: 130
Thanks: 23
Registered: ‎08-07-2016

Re: What profile am I currently on.....??

How, long should I have to wait for Plusnet staff to answer my question.....?Huh

Community Veteran
Posts: 5,228
Thanks: 495
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Registered: ‎10-06-2010

Re: What profile am I currently on.....??

Can't you check your DSL stats yourself?

SpendLessTime
Aspiring Hero
Posts: 2,844
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Registered: ‎21-09-2009

Re: What profile am I currently on.....??

Welshdragon
Rising Star
Posts: 130
Thanks: 23
Registered: ‎08-07-2016

Re: What profile am I currently on.....??

I asked for Plusnet staff to check for me, which they have kindly done so in the past, via the phone or ticket.....

 

That said, how long is the current wait times for a reply from Plusnet via the forum these days.....?Huh

SpendLessTime
Aspiring Hero
Posts: 2,844
Thanks: 844
Fixes: 82
Registered: ‎21-09-2009

Re: What profile am I currently on.....??

@Welshdragon

Sorry for the bit of fun, (the picture is how long is a piece of string) but currently the forum posts can be ignored totally by staff even when only a staff member can give the correct answer. There is no guarantee of an answer here now.

I've seen several posts today that have been a week or more and no answer. Just the OP asking for help again.

Welshdragon
Rising Star
Posts: 130
Thanks: 23
Registered: ‎08-07-2016

Re: What profile am I currently on.....??

In that case, it apears to me, that PN have less staff on their books.....?Huh

 

I even notice the staff does not sign the, "Service Status pages" much, if at all these days.....Sad Sad

Community Veteran
Posts: 5,228
Thanks: 495
Fixes: 22
Registered: ‎10-06-2010

Re: What profile am I currently on.....??

So why give them more work to do by asking them to check things that you could check for yourself?

Welshdragon
Rising Star
Posts: 130
Thanks: 23
Registered: ‎08-07-2016

Re: What profile am I currently on.....??

Sorry ejs, you do not know if, I can or can not check for myself, as I have not disclosed that info to you anyone else for that matter, nevertheless, there is a reason, why I am asking what profile I am on, (which could just be for clarification purposes), to which, I have clearly addressed that towards, PN personnel.

I understand you are trying to help, to which I am grateful, but sadly, you are unable to help on this occasion, maybe in the future you might, but only time will tell.....

 

Community Gaffer
Community Gaffer
Posts: 17,683
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Registered: ‎05-04-2007

Re: What profile am I currently on.....??

Your profile is

WBC 160K - 24M No delay (INP 0) 6dB Downstream, UC No delay (INP 0) 6dB Upstream (ADSL2+)

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Welshdragon
Rising Star
Posts: 130
Thanks: 23
Registered: ‎08-07-2016

Re: What profile am I currently on.....??

Thank you Chris,

Can you please confirm is that interleaved with DLM switched off,

 

If it is not, can you please put it back to Interleaved with DLM switched off.

 

TIA