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What plusnet done now

rookey
Grafter
Posts: 572
Registered: 23-01-2009

What plusnet done now

Been brill all day my Internet 17mb. Now look what happened Sad
http://www.speedtest.net/my-result/i/716686445
27 REPLIES
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: What plusnet done now

Now no Internet at all grrrr
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: What plusnet done now

This what I get.

Technicolor TG582n
Rookey

Connection could not be established: Authentication failed
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: What plusnet done now

Have you tried the usual ? Router straight into the test socket, power off for a couple of minutes then power back on ?
Do you have a normal dialtone without noise on the line etc etc ?
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: What plusnet done now

Done all that bar listening tone as am deaf.
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: What plusnet done now

Got this now

SERVICE INFORMATION
Close Window


You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.
The BTWholesale access circuit to your Service Provider is currently down.
Your service should be resumed soon.
Or
You are testing your local connection to BT using
'bt_test_user@startup_domain'
Or
You are testing your connection to your Service Provider using 'bt_test_user@domain' where domain is your Service Provider domain name.
Or
Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.
Or
You have attempted to access an invalid Service Provider domain.
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: What plusnet done now

Sad sounds like something is a bit borked at Plusnets end.
Do you know what exchange you're on ?
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: What plusnet done now

Hope is our exchange
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: What plusnet done now

I can't see anything on the recent outages page but worth double checking. It could be that nobody has reported the issues as yet.
http://usertools.plus.net/exchanges/mso.php
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: What plusnet done now

I've just done a router wizard reset put in details and it sorted. Strange
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: What plusnet done now

Not sure where the hope telephone exchange is but BT are showing a few issues here :
https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: What plusnet done now

Just seen your reply fingers crossed it was just a glitch somewhere.
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: What plusnet done now

Spoke toooo soon...
Am still connected but the speed is like a snail this upgrade to 21CN turn out to be a pain and worse off Sad
Plus net sort it otherwise I am going elsewhere
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: What plusnet done now

As I've mentioned previously,  your line is in the 10 day training period. We will need to wait for this to complete before looking at a problem with the speeds you're experiencing I'm afraid.
Chris Pettitt
Cloud Environments Engineer
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: What plusnet done now

But I had good speed then it dropped again so this part of the training process