What is the master socket
I keep seeing posts from members of staff asking that the router is plugged directly into the master socket (sometimes also asking that nothing else be connected) as this will show that the internal wiring isn't a problem
The NTE5 master socket looks like this
and connecting to this still leaves your internal wiring connected
The correct procedure is to remove the lower section of the faceplate exposing the test socket
Only then is the internal wiring in the property isolated and the fault shown to be elsewhere
http://www.plus.net/support/broadband/master-socket-guide.shtml
Can I ask that when the requirement is to connect to the Test Socket that should be clearly stated as that is not the same as the Master Socket
The NTE5 master socket looks like this
and connecting to this still leaves your internal wiring connected
The correct procedure is to remove the lower section of the faceplate exposing the test socket
Only then is the internal wiring in the property isolated and the fault shown to be elsewherehttp://www.plus.net/support/broadband/master-socket-guide.shtml
Quote 4. Should I connect my router to the test socket?
Exposing the test socket disconnects your internal wiring, making it the only active telephone point in your property.
The only time we'd recommend this would be to help diagnose a broadband fault. Otherwise, you shouldn't need to.
Can I ask that when the requirement is to connect to the Test Socket that should be clearly stated as that is not the same as the Master Socket
Indeed it should be the test socket they're asking to plug into. Which staff members was it, Jim? 
PM sent to avoid embarrassment 
this may sound a daft question 
but from what i read on the forum is that 90% of problems are due to this socket ,, i must admit that my own has never been connected in the original socket , and is perminantly in the test socket , so bascially i have a half open socket .
as in jims lower photo
the point is ,, Why dont BT fit a socket where removing half of it becomes unneccssary ???.
but from what i read on the forum is that 90% of problems are due to this socket ,, i must admit that my own has never been connected in the original socket , and is perminantly in the test socket , so bascially i have a half open socket .
as in jims lower photo
the point is ,, Why dont BT fit a socket where removing half of it becomes unneccssary ???.
it is neeeded to disconnnect the rest of your house telecoms wiring for testing
Fax machines, telephone extensions, answering machines, etc.
Some people on this forum say they don't use landlines for comms at all. VOIP and mobiles instead. But they are in the minority I think
Fax machines, telephone extensions, answering machines, etc.
Some people on this forum say they don't use landlines for comms at all. VOIP and mobiles instead. But they are in the minority I think
my master socket - and it works - 14M synch
I am amazed how many people on here don't use landline phones etc at all just mobiles and VOIP. For them all they will ever need is one socket and an external NTE5.
Is this the future?
Is this the future?
Quote from: PeterLoftus Is this the future?
No the future is living on the moon and wearing a silver jumpsuit.
Though that prediction is running a decade or so late.