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What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)

cbcadmin
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What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)

[quote Plusnet August 14, 2012]
as you advised you are not using wireless

[quote Plusnet September 2, 2012]
I can assure you non of us work from the same crib sheet.

[quote Plusnet November 6, 2012]
It sounds a lot like an issue with wireless connectivity

[quote Plusnet November 13, 2012]
I would suggest altering your wireless channel for better connectivity.

[quote Plusnet November 15, 2012]
It is possible that some of the drops that you are seeing are wireless related

Keef - Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - Sky, EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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41 REPLIES
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Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)

What are you interested in and why - then you may get a relevant answer
cbcadmin
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Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)

Quote from: Oldjim
What are you interested in

What information does Plusnet hold on customer?
It might help you to answer/deal with questions, as per my examples above.
Keef - Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - Sky, EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)

Those aren't questions just examples taken from somewhere unknown so how do you expect a sensible answer.
They may be from posts in this forum
They may be from tickets
Either way you need to be more specific in what you want to know and why so that the reply can have some relevance
cbcadmin
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Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)

Quote from: Oldjim
Those aren't questions

They are the answers I received to what you refer to as questions.
see - https://www.plus.net/wizard/?p=search
Keef - Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - Sky, EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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Moderator
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Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)

We can't see your tickets, only Plusnet staff and yourself can.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

cbcadmin
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Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)

Quote from: Strat
only Plusnet staff and yourself can.

I thought you were Staff?Huh
That aside my post shows the same question/solution being repeated again and again despite the acknowledgement that this was not applicable.
Just thought it would make sense to keep details like this "on file" to save keep posting, but maybe that would make too much sense?
Another example is when I refer to "line" and I only rent the BB part from Plusnet they keep asking if it's phone line. Why would I ask them about a phone line when they don't supply said line?
Keef - Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - Sky, EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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Moderator
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Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)

Moderators are customers like yourself and not staff.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

cbcadmin
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Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)

Quote from: dvorak
not staff.

My bad. Sad
Seems odd having customers run a firm's forum, but I'm assuming you have some knowledge of the company's policies etc.
Keef - Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - Sky, EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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Plusnet Staff
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Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)

Hi,
Our customers run the Forums and the Digital Care Team take care of any issues that require account specific access. I don't work on that team but liaise with them quite closely if needed. (Moderators and DCT).
The questions you are asking are best answered by our Digital Care Team. I'm quite happy to help with any general Broadband / Home Telephone related queries. Bear in mind that I'm not currently in the office, I try to lend a helping hand when I'm not too busy away from the office.
If you've got any further questions, please feel free to post them and if it is something I can help with, I'd be more than happy to help Smiley
Chris Pettitt
Cloud Environments Engineer
cbcadmin
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Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)

Quote from: Chris
The questions you are asking are best answered by our Digital Care Team.

Do they frequent here, or am I wasting my time as when I ask a question on the Plusnet website?
Keef - Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - Sky, EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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Moderator
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Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)

They are usually on the forum during office hours.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

cbcadmin
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Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)

Quote from: Strat
during office hours.

No problem; I'll await their answer(s). Wink
Keef - Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - Sky, EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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Plusnet Staff
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Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)

Sorry I aren't able to help you further with this.
Chris Pettitt
Cloud Environments Engineer
cbcadmin
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Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)

Quote from: Chris
Sorry

Thanks for trying.
Here's my router's output in case it helps anyone. :-
DSL Status
Driver Version: 1.75
API Version: GS_API_626
Firmware Version: E.25.41.18 A
Dsp Version: 0x000000e1
Status: ON
US Trained Rate: 440  kbps
DS Trained Rate: 4010  kbps
Current US data rate during last 30 sec: 0  kbps
Current DS data rate during last 30 sec: 1.305  kbps
Local Line Attenuation: 48.5 dB
Remote Line Attenuation: 22.0 dB
Local SNR Margin: 7.65 dB
Remote SNR Margin: 23.5 dB
Operation Progress: 0x00000000
State: Showtime
Rx ATTNDR: 4016000
Tx Cell Rate: 1037
Rx Cell Rate: 9458
Overall Failure: 0
PMmode: L2L3Allowed
Local ITUCountry Code: 0x0000b5ff
Auto Start: true
Whip Active: Inactive
Profile: BT
Standard: BisPlusAuto
Utopia Interface: Level1
Rx Auto Bin Adjust: Disable
Tx Attenuation: Bis_0DB
Detect Noise: Disable
Capability: A2/A2+
Coding Gain: auto
Framer Type: Type3ET
Keef - Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - Sky, EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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