What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: What information does Plusnet hold on customer...
What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)
17-11-2012 5:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
as you advised you are not using wireless
[quote Plusnet September 2, 2012]
I can assure you non of us work from the same crib sheet.
[quote Plusnet November 6, 2012]
It sounds a lot like an issue with wireless connectivity
[quote Plusnet November 13, 2012]
I would suggest altering your wireless channel for better connectivity.
[quote Plusnet November 15, 2012]
It is possible that some of the drops that you are seeing are wireless related
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)
17-11-2012 6:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)
17-11-2012 6:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Oldjim What are you interested in
What information does Plusnet hold on customer?
It might help you to answer/deal with questions, as per my examples above.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)
17-11-2012 6:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
They may be from posts in this forum
They may be from tickets
Either way you need to be more specific in what you want to know and why so that the reply can have some relevance
Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)
17-11-2012 6:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Oldjim Those aren't questions
They are the answers I received to what you refer to as questions.
see - https://www.plus.net/wizard/?p=search
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)
17-11-2012 6:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)
17-11-2012 6:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Strat only Plusnet staff and yourself can.
I thought you were Staff?
That aside my post shows the same question/solution being repeated again and again despite the acknowledgement that this was not applicable.
Just thought it would make sense to keep details like this "on file" to save keep posting, but maybe that would make too much sense?
Another example is when I refer to "line" and I only rent the BB part from Plusnet they keep asking if it's phone line. Why would I ask them about a phone line when they don't supply said line?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)
17-11-2012 6:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)
17-11-2012 6:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: dvorak not staff.
My bad.
Seems odd having customers run a firm's forum, but I'm assuming you have some knowledge of the company's policies etc.
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)
17-11-2012 7:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Our customers run the Forums and the Digital Care Team take care of any issues that require account specific access. I don't work on that team but liaise with them quite closely if needed. (Moderators and DCT).
The questions you are asking are best answered by our Digital Care Team. I'm quite happy to help with any general Broadband / Home Telephone related queries. Bear in mind that I'm not currently in the office, I try to lend a helping hand when I'm not too busy away from the office.
If you've got any further questions, please feel free to post them and if it is something I can help with, I'd be more than happy to help
Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)
17-11-2012 8:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Chris The questions you are asking are best answered by our Digital Care Team.
Do they frequent here, or am I wasting my time as when I ask a question on the Plusnet website?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)
17-11-2012 8:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)
17-11-2012 8:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Strat during office hours.
No problem; I'll await their answer(s).
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)
17-11-2012 8:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: What information does Plusnet hold on customer? (F.A.O. Chris Pettitt)
17-11-2012 8:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Chris Sorry
Thanks for trying.
Here's my router's output in case it helps anyone. :-
DSL Status
Driver Version: 1.75
API Version: GS_API_626
Firmware Version: E.25.41.18 A
Dsp Version: 0x000000e1
Status: ON
US Trained Rate: 440 kbps
DS Trained Rate: 4010 kbps
Current US data rate during last 30 sec: 0 kbps
Current DS data rate during last 30 sec: 1.305 kbps
Local Line Attenuation: 48.5 dB
Remote Line Attenuation: 22.0 dB
Local SNR Margin: 7.65 dB
Remote SNR Margin: 23.5 dB
Operation Progress: 0x00000000
State: Showtime
Rx ATTNDR: 4016000
Tx Cell Rate: 1037
Rx Cell Rate: 9458
Overall Failure: 0
PMmode: L2L3Allowed
Local ITUCountry Code: 0x0000b5ff
Auto Start: true
Whip Active: Inactive
Profile: BT
Standard: BisPlusAuto
Utopia Interface: Level1
Rx Auto Bin Adjust: Disable
Tx Attenuation: Bis_0DB
Detect Noise: Disable
Capability: A2/A2+
Coding Gain: auto
Framer Type: Type3ET
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: What information does Plusnet hold on customer...