What have you done to the speed of my BB service?

[#1]

10 years with Orange, the speed never dropped below 10meg.
10 minutes with PlusNet and I'm struggling to get 1 meg.
constant drop out.... constant webpage time out.
Never less than 20 minute wait for CS.
if this is the quality of the product I can expect, you are in a world of pain.  
Frankly, I've been incredibly unimpressed with plusnet so far. I'd certainly not recommend you.  

[#2]

Have you tried the fault finder? You won't get a staff response on this forum until Monday.

[#3]

Yes tried the fault finder.. apparently it can only cope if my router doesn't actully connect, it considers any old crap speed to be hunk dory.
I have to say I'm really annoyed about this, there is absolutely no reason why they sholdn't maych the speed of my previous supplier.
I am still trying to contact  CS / technical support but I'm not having much luck... it was the same when I had to supply my MAC, I should have taken that as a hint.

[#4]

Post your router stats up and we can see if there is anything obvious.
Have you also tried plugging it directly into the master socket, dialling 17070 and doing a quiet line test etc ?
Details of how to get your router stats at the top of this forum

[#5]

Finally got through to CS... only took 45 minutes so the process has started... have to say though, I'm pretty unimpressed.
Let's see how it goes

[#6]

Hi Justabloke,
I'm sorry to hear that you've had such a negative experience with us. I can see that we've got your Fault in hand and we'll be in touch as soon as we have an update for you.

[#7]

Quote from: Justabloke

10 years with Orange, the speed never dropped below 10meg. 10 minutes with PlusNet and I'm struggling to get 1 meg.

Is that sync speed or the results of a speed test? If it's speed test please confirm that the 1Mbps speed is using a wired connection and not wireless.