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What happens if the BT guy doesn't turn up on the appointed day

katie
Grafter
Posts: 152
Registered: 30-07-2007

What happens if the BT guy doesn't turn up on the appointed day

I'm just looking on the black side as I was expecting BT to install my fibre optic product this afternoon. It's now 2.45pm & there has been no contact whatsoever from BT or the engineer. I know that I am getting more cynical as I get older but If he doesn't turn up, how will I arrange an alternative appointment?
Katie
4 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: What happens if the BT guy doesn't turn up on the appointed day

HI Katie,
I'm sure he will but if not, call our support team who will be able to find out what to do next.
Jojo Smiley
katie
Grafter
Posts: 152
Registered: 30-07-2007

Re: What happens if the BT guy doesn't turn up on the appointed day

OK - Thank You. I'll go & put the kettle on & maybe he'll turn up then. Smiley
Katie
katie
Grafter
Posts: 152
Registered: 30-07-2007

Re: What happens if the BT guy doesn't turn up on the appointed day

Putting the kettle on did the trick. All up & running now & panic over.
Katie Smiley
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: What happens if the BT guy doesn't turn up on the appointed day

I had this a few years ago, I booked the visit for a Thursday and he turned up on the Wednesday, Phoned me and said how do I get in? I said you don't you were meant to come tomorrow! He checked and I was right, but he managed to fix the fault, which was done by re-making the wire connections at the pole & cabinet (this was after a visit costing me £150 when the engineer said it was my (previously BT supplied when I moved from ISDN to ADSL) faceplate splitter. Crazy