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What happens if the BT guy doesn't turn up on the appointed day
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What happens if the BT guy doesn't turn up on the appointed day
02-03-2012 2:46 PM
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I'm just looking on the black side as I was expecting BT to install my fibre optic product this afternoon. It's now 2.45pm & there has been no contact whatsoever from BT or the engineer. I know that I am getting more cynical as I get older but If he doesn't turn up, how will I arrange an alternative appointment?
Katie
Katie
Message 1 of 5
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Re: What happens if the BT guy doesn't turn up on the appointed day
02-03-2012 2:55 PM
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HI Katie,
I'm sure he will but if not, call our support team who will be able to find out what to do next.
Jojo
I'm sure he will but if not, call our support team who will be able to find out what to do next.
Jojo
Message 2 of 5
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Re: What happens if the BT guy doesn't turn up on the appointed day
02-03-2012 3:01 PM
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OK - Thank You. I'll go & put the kettle on & maybe he'll turn up then.
Katie
Katie
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Re: What happens if the BT guy doesn't turn up on the appointed day
02-03-2012 5:30 PM
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Putting the kettle on did the trick. All up & running now & panic over.
Katie
Katie
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Re: What happens if the BT guy doesn't turn up on the appointed day
03-03-2012 10:00 AM
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I had this a few years ago, I booked the visit for a Thursday and he turned up on the Wednesday, Phoned me and said how do I get in? I said you don't you were meant to come tomorrow! He checked and I was right, but he managed to fix the fault, which was done by re-making the wire connections at the pole & cabinet (this was after a visit costing me £150 when the engineer said it was my (previously BT supplied when I moved from ISDN to ADSL) faceplate splitter.
Message 5 of 5
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