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What happened to my speed?

samb
Grafter
Posts: 28
Registered: ‎14-03-2013

What happened to my speed?

Hello,
I just did a quick speedtest and I am showing on 12mbps.
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: What happened to my speed?

Sorry about that, it looks as though your speed profile is set incorrectly.
Can you restart your router and run a further Speed Test and see if that resolves the issue please?
Chris Pettitt
Cloud Environments Engineer
samb
Grafter
Posts: 28
Registered: ‎14-03-2013

Re: What happened to my speed?

Hello,
Yes it looks fine now. Can you check and see why that happened?
Thanks
Sam
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: What happened to my speed?

Nothing has changed on your line that I can see. Your speeds are synced at the maximum 80/20 and your Speed Profile hasn't budged.
Is there a chance it could have been something internal?
Chris Pettitt
Cloud Environments Engineer
samb
Grafter
Posts: 28
Registered: ‎14-03-2013

Re: What happened to my speed?

Hello,
Like what? certainly the OR modem or router has not been unplugged or rebooted recently (not been touched). So what else could have caused it?
Thanks
Sam
jim:quote
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: What happened to my speed?

Hi Sam,
It could have been a large number of things that caused the temporary blip. It could have been something external such as road works/gas works or something similar that caused interference on your line for a short time. I wouldn't think it's anything to worry about unless it starts to happen on a regular basis.
Chris Pettitt
Cloud Environments Engineer