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What does this mean?

Nyxanna
Grafter
Posts: 46
Registered: 16-05-2013

What does this mean?

I got this ticket response.
The KCI 3 has not been sent so order is still in a committed state not completed.Bridge case raised to complete
6 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: What does this mean?

KCI stands for Keep Customer Informed.  The KCI3 is what we get when we have confirmation that an order has been "committed" or accepted for a certain date.
It sounds like there has been a slight problem with your one so we have contacted our supplier to give your order a bit of a nudge.
Nyxanna
Grafter
Posts: 46
Registered: 16-05-2013

Re: What does this mean?

Can you tell me what kind of problem?
Everyone seems to be running quite fine with exception of my extremely low upload speed (1.8 mbs).
Nyxanna
Grafter
Posts: 46
Registered: 16-05-2013

Re: What does this mean?

I just received this email.
Quote
This is an update to this morning's posts about the problems affecting our Broadband Phone VoIP service.
There are still problems affecting customers' ability to make/receive calls and access the Broadband Phone control panel at voip.plus.net.
Our suppliers are continuing to work on the problem. We'll provide another update later this afternoon.

I'm not sure what this means.
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: What does this mean?

That sounds to me like you've subscribed to our service status feed, that's a post for our customers who use our Broadband Phone service. If you don't use it, you can ignore the service status.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Nyxanna
Grafter
Posts: 46
Registered: 16-05-2013

Re: What does this mean?

I see, sorry.
But what is the issue that was mentioned in the second post?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: What does this mean?

It seems that your order is stuck in a committed state, as the KCI has not come though to complete your order.
We've raised a bridge case to get this closed off.
We'll keep you updated on your ticket which you can view here.