What do you make of these router stats?
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What do you make of these router stats?
06-04-2011 9:28 AM
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I have a Plusnet supplied Thomson TG585 v8 router which is connected directly to the master socket, however I get very high levels of errors.
I was hoping for your intelligent minds to tell me why this would be, or if it is normal, or what possibly I could do to reduce them.
I am aware that my line attenuation is high as I live about 3.5km away from my exchange, but these error numbers never used to get above double figures!
I have changed the micro-filter which leads to the router to see if the other was a defect but still the high errors remain.
Also run a quite line test which doesn't illustrate any noise on my line.
Uptime: 2 days, 12:14:02
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 876 / 3,904
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,648
Data Transferred (Sent/Received) [kB/GB]: 0.00 / 1.71
Output Power (Up/Down) [dBm]: 11.5 / 18.5
Line Attenuation (Up/Down) [dB]: 30.0 / 50.5
SN Margin (Up/Down) [dB]: 20.0 / 8.0
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 66,851 / 0
FEC Errors (Up/Down): 405 / 27,622,553
CRC Errors (Up/Down): 395 / 65,701
HEC Errors (Up/Down): 263 / 527,324
These stats show that I am syncing at 3,648, however I continue to run speedtests via ethernet and cannot reach above 1.75Mb/s and mere uploads of 0.04Mb/s! Help!
Any advice and help you can give me would be very much appreciated, thank you.
Re: What do you make of these router stats?
06-04-2011 11:46 AM
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Lovin' the pic! I'll take a look and see what I can find out for you.
Jojo
Re: What do you make of these router stats?
06-04-2011 11:56 AM
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Haha, if only the Plusnet dog was available to buy as a nodding dog, would love one on the parcel shelf! lol
Thank you very much Jojo.
Re: What do you make of these router stats?
06-04-2011 12:15 PM
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I've ran line tests and even been on to BT and your profile is definitely 3000k, Not sure why you're not quite getting nearer to that. Have a look here for some tips.
Jojo
Re: What do you make of these router stats?
06-04-2011 12:40 PM
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Thank you for checking Jojo, I just ran through those tips and grabbed an old Tiscali Thomson v7 out the loft and it synced at a higher rate of 3,904.
Ran a speedtest again, and wow got 2.89Mb/s!
Upload is still very low though.
And after just 10 mins have FEC Errors (Up/Down): 0 / 19,733 is that normal to have so many?
Re: What do you make of these router stats?
06-04-2011 1:26 PM
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Re: What do you make of these router stats?
06-04-2011 3:34 PM
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Even tried another ethernet cable.
Re: What do you make of these router stats?
06-04-2011 5:11 PM
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Re: What do you make of these router stats?
06-04-2011 5:29 PM
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Quote from: TRUDDERZ I have changed the micro-filter which leads to the router to see if the other was a defect but still the high errors remain.
Tried with a different router, which did see the download speed increase over 1Mb/s...
Quote from: TRUDDERZ I just ran through those tips and grabbed an old Tiscali Thomson v7 out the loft and it synced at a higher rate of 3,904.
And yes I am in the test socket.
Re: What do you make of these router stats?
07-04-2011 8:23 AM
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Re: What do you make of these router stats?
07-04-2011 9:04 AM
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If your sync stays that high then your profile should lift to 3500 within a week.
Jojo
Re: What do you make of these router stats?
07-04-2011 9:06 AM
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Thank you for your help Jojo, I will stick with this old router then.
Re: What do you make of these router stats?
13-04-2011 1:52 PM
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Just to say we had a BT engineer out today as things were not getting any better, and well he found a fault along the line which he has fixed Good chap...
He said that was giving the drop-outs and extremely high errors. So glad he fixed it
But he told me to get in touch with my ISP to get a SNR reset, and/or a line retrain, which ever they recommend, as the line is now free of noise.
Could one of your lovely Plusnet people please do this for me.
Thank you
Re: What do you make of these router stats?
13-04-2011 2:13 PM
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I'll take a look at that for you now.
Jojo
Re: What do you make of these router stats?
13-04-2011 2:33 PM
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I've reset the SNR and also replied to your ticket.
Jojo
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